IT Helpdesk Intern (Ho Chi Minh City)
Summary
Provide first-line IT support, manage ServiceNow tickets, and set up hardware/software for DHL’s Vietnam office during a 6-month internship.
Main Responsibilities:
- Maintain the IT incidents and request queue in IT Service Management (ITSM) system (ServiceNow)
- Perform desktop support (both hardware and authorized software) tasks as required
- Set up personal computers/ laptops (both hardware and authorized software) as required
- Support IT Dept to contact with service providers to maintenance IT equipments
- Escalate complex problems to IT Manager if any
Requirements:
- COMPULSORY: Final-year student (NOT fresh graduated and still be student for at least 4 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for study is acceptable. Candidates who can work 5 days per week for 6 months are preferable
- Background with Information Technology is preferable
- Good attitude, hard-working, willing to learn
- Good at English skills (both speaking & writing)
Notice: We kindly request that candidates submit their CVs (résumé) in English as part of the application process.
Working Location: DHL Global Forwarding (Vietnam) Corporation - Head Office - 8th Floor, eTown5 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam
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