IT Helpdesk - Intern
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Summary
Paid IT Helpdesk intern in Cebu City (hybrid, 9 PM PHT onward shift, 3+ months) supporting the IT department: helping users with hardware, software, and network issues, troubleshooting devices, logging tickets, installing software, setting up hardware, and maintaining documentation. Works with Windows, macOS, and Microsoft Office.
Duration: Atleast 3 months
Shift: 9 PM PHT onward
Setup: Hybrid
Position Overview
We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.
Key Responsibilities
- User Support: Help users with hardware, software, and network issues.
- Troubleshooting: Identify and fix problems with computers, printers, and other devices.
- Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution.
- Software Installation: Assist with installing and updating software on user devices.
- Hardware Setup: Set up and configure new computers and peripherals.
- Documentation: Update technical documents and user guides.
- System Maintenance: Help with routine tasks like software updates and backups.
- Asset Management: Assist in tracking and managing IT equipment.
Qualifications
- Education: Currently studying or recently graduated in IT, Computer Science, or a related field.
- Technical Skills: Basic knowledge of computer hardware, software, and networking.
- Problem-Solving: Good at analyzing and fixing issues.
- Communication: Clear verbal and written communication skills.
- Customer Service: Friendly and helpful attitude.
- Team Player: Able to work well alone and with a team.
- Attention to Detail: Careful and accurate in your work.
Preferred Qualifications
- Experience: Previous helpdesk or tech support experience is a plus.
- Certifications: CompTIA A+, Microsoft Certified Professional, or similar.
- Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.
What We Offer
- Hands-On Experience: Real-world IT experience.
- Mentorship: Support from experienced IT professionals.
- Skill Development: Grow your technical and soft skills.
- Networking: Connect with industry professionals.
- Future Opportunities: Possibility of future job offers for top interns.
- Paid Internship: Gain hands-on experience and receive allowance!