IT Helpdesk L2

- Bachelor’s degree (S1) in Computer Science, Information Technology, or a related field (mandatory).

- Minimum 4 years of experience in IT Helpdesk Level 2, Technical Support, or IT Support handling advanced escalations.

- Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.

- Solid understanding of Active Directory, Group Policy, file sharing, and user access management.

- Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.

- Good communication skills and ability to collaborate with cross-functional teams.

- Ability to write and understand basic code or scripts (e.g., PowerShell, Python, or Bash).