IT Helpdesk Officer

**IT Helpdesk Officer** _Be_ _passionate. Be progressive. Hawkesbury City Council._ - **Salary** **negotiable $80k to $96k + Super** - **9 Day Fortnight** - **Fitness Passport Option** **+ On-Site Parking** Hawkesbury City Council is the largest local government area in metropolitan NSW covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice. Hawkesbury City Council strives to be an inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities. **The Role** Reporting to the Senior Network Administrator and based in Windsor, the IT Helpdesk Officer is the first line of contact for users by providing technical helpdesk support to Council Staff via phone calls, emails and in person. Your typical duties will include; call response, business application support, hardware faults, customer support of programs on PC’s and LAN and administration support to the IT team. You will display a high level of customer service assisting employees with all IT related enquiries. **About You** You have demonstrated experience in managing and maintaining IT Support and Systems Helpdesk, with the ability to support both technical and non-technical users. You will have strong problem solving skills and the ability to manage competing priorities, implement change, and deliver solutions. You are a proactive, adaptable professional with strong communication and interpersonal skills, with the ability to work independently or as part of a team. **Essential Criteria** - Tertiary qualifications in Information Technology, IT Certification or working towards completing, or relevant industry experience - Demonstrated ability to provide desktop and application support - Excellent customer service and communication skills - Demonstrated business analysis and problem solving skills - The right to live and work in Australia - Class C Drivers Licence - WHS General Construction Work in NSW - Working with Children Check (WWCC) - Successful applicants will be required to undergo background (police) checks and medical declaration **Desirable Criteria** - Certificate in Information Technology Infrastructure Libraries (ITIL) - Knowledge and Awareness of cybersecurity principles and frameworks - Knowledge and understanding of IT network protocols - Experience with local government software such as Financials / Property and Rating / Records Management systems **The Rewards** An attractive salary will be negotiated with the successful applicant commensurate with qualification, skills, and experience. - Great Working Environment - Rostered Day Off - Paid Parental Leave - Flexible work arrangements - Tertiary Education Assistance - Health and Wellbeing Program - Long Service Leave after 5 years - Training and Development Opportunities - Employee Reward and Recognition program - Fitness Passport Option - Social Club - BBQs, Christmas parties, raffles and activities - Employee Assistance Program for employees and their family **To Apply** For further position details, including the selection criteria and how to apply, visit our website [www.hawkesbury.nsw.gov.au](http://www.hawkesbury.nsw.gov.au/) or call Council’s People and Development Team on 02 4560 4444. **Applications close Sunday, 4th October 2026** Applications must be submitted online. Please allow 4 weeks from the closing date for processing of your application. _Please note that the_ _canvassing of Councillors in relation to these matters will automatically_ _disqualify the applicant from this process._