IT Helpdesk/ Operator (Ref: CC/MSI/HD)

Responsibilities:

• The IT Helpdesk/Operator shall:

  • Perform system healthiness monitoring;

  • Perform daily housekeeping tasks;

  • Provide helpdesk support and log/update incoming enquiries

  • Provide first line problem solving and escalation.

  • Generate users reports and system statistics;

  • Escalate critical and unresolved technical issues to Senior IT Helpdesk/Operator and Project Manager from time to time

Requirements:

• Certificate or above in IT discipline or equivalent

• Fluent in spoken and written English & Chinese

• At least 2 years of IT working experience in data centre and helpdesk operation

• Able to work on a 5-day shift roster (shifts including daytime, night-time and overnight) from Monday to Sunday, and Public Holidays

• Self-motivated, fast learning, result-oriented and willing to work under pressure