IT Helpdesk Specialist

LOGISTICS FOR THE INDUSTRIOUS

At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.

POSITION SUMMARY

The IT Helpdesk Support Specialist provides first-line technical support to employees by diagnosing, troubleshooting, and resolving hardware, software, network, and technology-related issues. This role is responsible for maintaining end-user computing devices and peripherals, supporting Microsoft 365 applications and services, administering user access, and ensuring a positive technology experience across the organization.

The IT Helpdesk Support Specialist supports the installation, configuration, maintenance, and lifecycle management of computers, printers, mobile devices, and related equipment. This position serves as a key resource for employee onboarding and offboarding, helpdesk ticket management, and day-to-day technology support while maintaining high levels of customer service and operational efficiency.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION

• Provide first-level technical support for hardware, software, network, printer, mobile device, and application-related issues.
• Respond to, troubleshoot, and resolve IT helpdesk requests in a timely and professional manner.
• Monitor and manage helpdesk ticket queues, prioritizing and escalating issues as appropriate.
• Diagnose and resolve workstation, laptop, printer, and peripheral equipment issues.
• Install, configure, test, and deploy computers, monitors, printers, mobile devices, and related technology equipment.
• Perform software installation, upgrades, patches, and troubleshooting.
• Set up and maintain user accounts, email accounts, security groups, and system access permissions.
• Manage end-to-end IT onboarding and offboarding activities, including account provisioning, equipment deployment, and access management.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Maintain accurate inventory records of technology assets, software licenses, and assigned equipment.
• Assist with hardware refreshes, technology deployments, and workstation relocations.
• Document technical issues, resolutions, procedures, and knowledge base articles.
• Identify recurring issues and recommend process improvements to enhance service delivery and user experience.
• Collaborate with internal IT team members and third-party vendors to resolve technical issues.
• Escalate complex technical issues to appropriate IT personnel when necessary.
• Assist with maintaining technology security practices, including endpoint protection and access controls.
• Maintain regular and reliable attendance.
• Perform other duties and special projects as assigned.