IT Helpdesk

IT Helpdesk / IT Support Executive

Location: Singapore
Employment Type: Full-Time

About the Role

We are seeking a proactive and service-oriented IT Helpdesk / IT Support Executive to manage the company's day-to-day IT operations. The role will be responsible for providing technical support, maintaining IT infrastructure, managing hardware and software assets, enforcing IT policies, and ensuring a secure and efficient technology environment for all employees.

Key Responsibilities

• Provide first-level IT support for desktops, laptops, printers, mobile devices, and office equipment.
• Troubleshoot hardware, software, network, email, and system-related issues.
• Set up and configure computers, user accounts, software applications, and peripherals.
• Manage onboarding and offboarding of employees, including IT account provisioning and equipment allocation.
• Maintain inventory of IT assets, including laptops, monitors, mobile phones, software licenses, and accessories.
• Track asset issuance, returns, repairs, warranties, and replacement schedules.
• Manage software installation, updates, patching, and license compliance.
• Support Microsoft 365, email systems, Teams, shared drives, and collaboration tools.
• Coordinate with external IT vendors, service providers, and system integrators.
• Perform data backup, recovery, and basic cybersecurity checks.
• Monitor and maintain office network, internet connectivity, Wi-Fi, and IT infrastructure.
• Develop, implement, and enforce IT policies, SOPs, and security procedures.
• Maintain IT documentation, user guides, and knowledge base materials.
• Support IT projects, system upgrades, and technology improvements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline.
• Minimum 2-5 years of IT support or helpdesk experience.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and end-user support.
• Experience managing IT assets, software licenses, and user access controls.
• Familiarity with IT security, endpoint management, and backup solutions.
• Good troubleshooting and problem-solving skills.
• Strong communication skills with a customer-service mindset.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience with Microsoft 365 Administration and Azure Active Directory.
• Knowledge of cybersecurity best practices.
• Certifications such as CompTIA A+, Network+, Microsoft, ITIL, or equivalent are advantageous.

Why Join Us

• Opportunity to own and improve the company's IT environment.
• Broad exposure across infrastructure, systems, security, and IT operations.
• Dynamic and collaborative work environment.