IT Helpdesk Support
Posted
Summary
Service desk specialist supporting end users at an Australian insurance company: managing user accounts and mailboxes, deploying desktop applications, and troubleshooting user issues, all documented via ticketing. Requires prior help desk experience and strong customer-service communication skills.
We are looking for a Service Desk Specialist to work for an Insurance Company in Australia!
Responsibilities:
- Management of user accounts and mailboxes.
- Maintenance of system registration and user security access.
- Desktop application deployments, software version control and configuration.
- Fault finding of user problems.
Core to the role are the following behaviours:
- Exceptional communication skills both spoken and written.
- The ability to patiently work through a users problems and find solutions.
- Great teamwork mindset they will be working closely with the infrastructure and development teams as well as the rest of the business.
- A proactive approach, always looking to make improvements.
Job Qualifications:
- Prioritizing a customer-centric approach is crucial for the swift and professional resolution of user issues. Patience and empathy stand out as valuable attributes.
- Proficient in independently analysing and resolving simple technical problems, employing a logical and methodical approach to issue resolution.
- Adept at documenting support activities through ticketing systems to uphold a comprehensive record of issues and resolutions.
- Possesses a foundational understanding of computer hardware, software, and operating systems, coupled with familiarity in common applications and troubleshooting procedures.
- Brings forth demonstrated experience in a help desk role.