IT Helpdesk Support
Summary
Service desk specialist providing first-line IT support for an Australian insurance company: managing user accounts and mailboxes, deploying desktop software, handling security access, and troubleshooting user issues while logging tickets. Onsite in Cubao, Metro Manila.
We are looking for a Service Desk Specialist to work for an Insurance Company in Australia!
Responsibilities:
Management of user accounts and mailboxes.
Maintenance of system registration and user security access.
Desktop application deployments, software version control and configuration.
Fault finding of user problems.
Core to the role are the following behaviours:
Exceptional communication skills both spoken and written.
The ability to patiently work through a users problems and find solutions.
Great teamwork mindset they will be working closely with the infrastructure and development teams as well as the rest of the business.
A proactive approach, always looking to make improvements.
Job Qualifications:
Prioritizing a customer-centric approach is crucial for the swift and professional resolution of user issues. Patience and empathy stand out as valuable attributes.
Proficient in independently analysing and resolving simple technical problems, employing a logical and methodical approach to issue resolution.
Adept at documenting support activities through ticketing systems to uphold a comprehensive record of issues and resolutions.
Possesses a foundational understanding of computer hardware, software, and operating systems, coupled with familiarity in common applications and troubleshooting procedures.
Brings forth demonstrated experience in a help desk role.