IT Helpdesk Support Engineer

Requirements

Location: Suez, Egypt (Suez residents are a must) Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
  
• Minimum 2 years of hands-on experience in IT Helpdesk Support.
  

Technical Skills:

• Good knowledge of Windows and Windows Server, with basic knowledge of macOS or Linux.
  
• Basic understanding of networking concepts, including TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
  
• Experience with Microsoft Office and common business applications.
  
• Ability to troubleshoot PC and laptop hardware issues.
  
• Familiarity with Active Directory and user account management.
  
• Basic cybersecurity awareness.
  
• Ability to troubleshoot hardware, software, and network-related issues.
  

Required Soft Skills:

• Strong verbal and written communication skills.
  
• Excellent problem-solving and analytical thinking.
  
• Customer-oriented mindset with patience and empathy.
  
• Ability to provide effective technical support and resolve user issues.