IT Helpdesk Support (Linux/Unix)
Salary: ₱40,000 – ₱45,000 per month
We are seeking a Technical Helpdesk Support professional with experience in Linux/Unix environments to join an IBM project supporting the Travel & Transportation industry. The ideal candidate will provide technical assistance, troubleshoot system and user issues, and ensure timely resolution of incidents while maintaining high service standards.
📍 Quezon City, Philippines (Hybrid Setup)
🌙 Night Shift
Key Responsibilities
Provide technical support to end users via phone, email, and ticketing systems.
Troubleshoot and resolve Linux/Unix-related incidents and service requests.
Monitor system performance and escalate critical issues when necessary.
Document incidents, resolutions, and workarounds accurately.
Collaborate with internal teams to ensure service continuity and issue resolution.
Adhere to established SLAs and support processes.
Qualifications
Experience in Technical Helpdesk, Service Desk, or IT Support roles.
Hands-on experience supporting Linux or Unix operating systems.
Strong troubleshooting and analytical skills.
Experience with incident and ticket management tools.
Excellent communication and customer service skills.
Willing to work on a hybrid setup and night shift schedule in Quezon City.
Basic Shell/Bash scripting knowledge.
Familiarity with ITIL processes.
Experience supporting enterprise production environments.