IT Helpdesk Support

As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.

Role & Responsibilities:

• Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
• Execute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.
• Diagnose and resolve hardware-related issues, including device failure and connectivity issues.
• Coordinate with vendors for hardware repair, replacement, warranty claims, and servicing.
• Troubleshoot basic network issues, including Wi-Fi, LAN, router, modem, and access point connectivity.
• Support office and clinic network setup to ensure stable internet access for users and business operations.
• Assist in monitoring network devices and escalating issues to vendors or senior IT when required.
• Manage printer setup, toner tracking, and troubleshoot printing/scanning issues.
• Maintain an updated IT asset inventory, including tracking asset assignment and lifecycle management.
• Deliver first-level IT support to internal users, addressing hardware, software, email, and network-related issues promptly and effectively.
• Prepare IT equipment for new staff onboarding and collect/check equipment during staff offboarding.
• Liaise with external vendors for hardware purchase, repair, replacement, installation, and maintenance.

Requirements:

• Diploma or equivalent qualification in Information Technology, Computer Engineering, or related field.
• Demonstrated prior experience in IT support, focusing on hardware management and helpdesk operations is preferred.
• Basic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.
• Basic knowledge of networking, including Wi-Fi, LAN, router, modem, and access point troubleshooting.
• Familiar with printers, CCTV systems, laptops, mobile phones, and common office IT equipment.
• Good problem-solving skills and willingness to perform hands-on support.
• Responsible, organized, and able to follow up on assigned tasks independently.
• Familiarity with IT asset management best practices and lifecycle management is preferred.