IT Helpdesk Support

Salary: $1,800 – $2,600 per month

Job Description

Working Days: Monday to Saturday, 5.5 work day week (Saturday standby WFH)

Working Hours: 0900hrs to 1800hrs / 0900hrs to 1300hrs (Sat)

Remuneration: $1,800 to $2,500

Support

1. Provide troubleshooting support for the client’s IT infrastructure and/or user's issues/challenges by onsite or remote or both

2. Provide quarterly health check assessment and work and provide workaround/rectification needed for any work after the assessment

3. Escalating unresolved problems to senior level support

4. Create and update documentation and tickets to the Company’s ticketing systems.

5. Alert management of potential critical situations. Monitor critical client problems untilthey are resolved