IT Helpdesk Support
Summary
An IT helpdesk role at a Singapore systems integrator: troubleshooting client IT infrastructure and user issues onsite or remotely, performing quarterly health checks, escalating unresolved problems to senior support, and maintaining tickets and documentation.
Salary: $1,800 – $2,500 per month
About the role
Provide troubleshooting support for the client's IT infrastructure and user issues and challenges by onsite, remote, or both methods.
Key responsibilities
Provide troubleshooting support for the client's IT infrastructure and/or user's issues/challenges by onsite or remote or both
Provide quarterly health check assessment and work and provide workaround/rectification needed for any work after the assessment
Escalate unresolved problems to senior level support
Create and update documentation and tickets to the Company's ticketing systems
Alert management of potential critical situations and monitor critical client problems until they are resolved