IT Helpdesk Support (multi-posts)
Summary
On-site IT helpdesk role in Mong Kok providing telephone and remote support to users on PCs, Outlook email and designated systems — troubleshooting hardware/software issues, resetting passwords, handling e-Certificate renewals, daily backups and mailbox restoration, supporting video conferencing and mobile email, and assisting VIP users at head office.
Job Descriptions:
Provide telephone and remote IT support to users on PCs, Outlook and other designated systems
Handle user enquiries and troubleshoot hardware, software, email and system-related issues
Assist users with password changes, e-Certificate renewal and replacement
Provide daily backup support for email and designated systems, including mailbox restoration when required
Support video conferencing systems and email access on mobile devices
Provide dedicated IT support to VIP users at the head office
Job Requirements:
Diploma / Higher Diploma or above in Information Technology, Computer Science or related disciplines
At least 2-years experience in IT Helpdesk, Desktop Support, Technical Support or End-user Support is preferred
Hands-on knowledge of PC troubleshooting, email applications and general desktop support
Experience with Lotus Notes and/or Microsoft Outlook is an advantage
Good communication and customer service skills
Responsible, patient and able to provide support to users at different levels
Job Applications:
Interested parties, please email your application with C.V. and expected salary
by clicking the "Apply Now" button
All information provided will be treated in strict confidence and used solely for recruitment purpose.