IT Helpdesk Support
Are you a hands-on IT professional who enjoys solving technical issues and helping users get back on track? Office Beacon Philippines is looking for a Help Desk Support Technician to join our team.
As a Help Desk Support Technician, you'll serve as a first point of contact for IT support requests, providing timely technical assistance, troubleshooting user concerns, and supporting account, software, system, and endpoint-related needs.
What You'll Do
Provide Tier 1 and Tier 2 remote technical support and resolve incoming IT tickets.
Troubleshoot software, applications, account access, and operating system issues across Windows and macOS environments.
Follow up on service desk tickets to ensure timely and complete resolution.
Provide remote troubleshooting using approved support and monitoring tools.
Assist with user account provisioning, permissions, access management, and identity-related tasks.
Support endpoint security, access control, MFA, patching, and other security initiatives.
Document technical resolutions and contribute to internal SOPs and knowledge base-documentation.
Communicate technical instructions clearly both technical and non-technical users.
Escalate complex technical issues when necessary and maintain a professional, service-oriented approach.
What We're Looking For
At least 2 years of professional experience in Help Desk, Service Desk, or IT Support.
Experience providing technical support in a remote environment.
Hands-on experience with Google Admin Console / Google Workspace administration is highly preferred.
Working knowledge of the Microsoft Office 365 Admin portal.
Experience with remote device and identity administration platforms such as Hexnode, Microsoft Intune, Jamf, or Okta.
Experience using NinjaOne or similar RMM tools such as SolarWinds, Atera, or Syncro.
Experience with user account provisioning, permissions, and access management.
Strong troubleshooting and problem-solving skills with attention to detail.
Confident and professional communication skills, especially when assisting users through technical issues.
Ability to explain technical concepts and instructions clearly to non-technical users.
Ability to remain composed and responsive when handling time-sensitive or escalated support concerns.
Ability to work independently, manage priorities, and adapt to changing requirements.
Associate's degree in IT or a related field, or equivalent experience.
CompTIA A+ or an equivalent technical certification is preferred.
If you have strong IT troubleshooting skills, Google Workspace/Google Admin experience, and the confidence to communicate effectively with users, we’d love to hear from you!
Apply now and join Office Beacon Philippines.