IT Helpdesk Support Representative

HIRING

IT Helpdesk Support Representative

📍 Location: Surulere, Lagos
Job Type: Full-Time
Compensation: ₦450,000 net monthly

About the Role

We are recruiting an experienced, customer-focused IT Helpdesk Support Representative for a leading organisation in the technology and professional services industry.

Key Responsibilities

• Provide technical support via phone, email, and live chat.
• Troubleshoot software issues and escalate complex cases when necessary.
• Guide customers through technical solutions and develop strong knowledge of the company’s software applications.
• Document customer interactions, technical issues, and resolutions accurately.
• Maintain a customer satisfaction (CSAT) score of at least 90%.
• Collaborate with internal teams to identify recurring issues and recommend improvements.
• Ensure compliance with data security, privacy policies, and operational procedures.
• Follow up on existing cases while managing new support requests.

Requirements

• Minimum of 2 years’ experience in a customer-facing or technical support role.
• Strong knowledge of computer systems, networking, and software troubleshooting.
• Experience in tax, accounting, or financial services is preferred.
• Proficiency in Microsoft Office Suite, Microsoft Azure, and Zendesk.
• SaaS application support experience is an advantage.
• Excellent written and verbal communication skills.
• Strong problem-solving, organisational, and time-management abilities.
• Ability to multitask and prioritise requests in a fast-paced environment.
• Must reside in Surulere or within close proximity.

How to Apply

📧 Apply via: resume@talentforgesolutions.com.ng

Email Subject: IT Helpdesk Support