IT Helpdesk Support | Shift-Based | Onsite | Bang Na

Salary: ฿30,000 – ฿40,000 per month

Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. The Company focuses on three key verticals: Banking and financial services, Insurance, Travel and Transportation. This domain strength is combined with leading-edge capabilities in Data & Analytics, Automation, Cloud, and Digital.

We are looking for IT Helpdesk/Service Desk
Work Location: Bang Na - Work in Rotational Shift - 100% onsite

Job Descriptions:

• Monitor system performance on a daily basis and identifying any irregularities or issues and reporting.

• Troubleshoot and resolve incidents to maintain high levels of system performance and availability.

• Track and document network issues and compile incident reports.

• Communicate with technicians or other responsible parties to fix issues.

• Respond to calls from user and provide recommendations to users.

• Interact with users and handle both the non-technical and technical requests via calls

• Engage in on-call rotation shifts 24/7 or whenever necessary.

Job Qualifications:

• Average English Communication is a Big Plus

• Prior Experience in ITSM, Ticketing system/process and/or ITIL Process is mandatory

• Bachelor’s degree in computer science, computer engineering, or a similar field.

• 2 years of experience in service desk or helpdesk domain

• Ability to learn quickly and adapt to new situations.

• Ability to work flexible hours.

• Self-motivated, enthusiastic, and able to handle multiple support cases.

• Excellent communication, organizational, and teamwork skills.

BENEFITS; WHAT WE ARE OFFERING?

• Permanent Employment with Coforge

• Monthly Project Allowance (Fixed) - เบี้ยเลี้ยงรายเดือน

• Shift Allowance + Medical Allowance (Fixed) - ค่าเข้ากะและเบี้ยเลี้ยงสุขภาพรายเดือน

• Fixed Annual Bonus

• Provident Fund & Social Security

• Comprehensive Health Insurance (OPD/IPD) for Employee and Family

• Dental Coverage & Life Insurance

• Medical Reimbursement (Dental, Annual Health Check-up, etc.)

• 30 Days Sick Leave + 14 Days Annual Leave

• Annual Salary Review Based on Performance

• Training & Professional Development Opportunities

• Company Laptop Provided

We thank all applicants.

Please note that only short-listed candidates will be contacted for interviews.