IT Helpdesk Support
Overview
We are looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
Responsibilities
-Perform pre-sales engineering and provisioning tasks
-Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
-Work with Tier1 suppliers to open and resolve tickets and perform testing
-Pro-actively suggest and implement system and process improvements
-Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues
-No roles, no escalations.
-Will serve as a double as front-line CSR for necessary occasions only. At other times you will assist the new install, together with the Sales Engineer overseeing the project.
-All support will be done via phone and email only.
-Provide technical writing to assist with blog posts and social media
-Must be able to work flexible hours on occasion.
Qualifications
-Willing to report FULL ONSITE in our Makati office
-Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job
-Knowledgeable of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training
-Has a firewall experience, or previous networking employment a plus
-Excellent written/verbal communication skills