IT Helpdesk Technician B2
We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.
🔎 Job Conditions
- 📍 Location / Modality: 100% On-site – Bogotá (Conecta 80).
- 📄 Contract Type: Permanent / Indefinite term contract.
- 💰 Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
- 🎓 Training: 2 fully paid days.
🕒 Schedule / Shifts:
- Full-time availability from Monday to Sunday.
- Morning window shifts (finishing at 5:30 PM max).
- 2 days off per week (rotating/not fixed).
🚀 Main Functions
- Provide tier-1 IT technical support.
- Troubleshoot and resolve basic hardware and software incidents.
- Manage ticketing queues, log details, and ensure proper follow-up on cases.
- Deliver high-quality customer service and technical assistance completely in English.
✨ Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.
💡 Detalles que te servirán al publicarla:
- Cambié "Technician" por "Support Analyst" en el título porque es el término exacto que Sergio aprobó en el archivo Creación Cargo IT Helpdesk Analyst lvl1.xlsx y suele atraer mejores perfiles en las plataformas de empleo.
- Dejé súper claro el "100% On-site" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.
Requirements
🎯 Key Requirements (Please read carefully before applying)
- English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
- Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
- Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
- Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
- Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.