IT Helpdesk Technician
Posted Updated 17
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Summary
First-level IT help desk technician at a CPA/accounting firm (Bartlett, Pringle & Wolf, LLP), serving as primary contact for staff technology issues in person at the Santa Barbara office, supporting Microsoft 365, Azure Virtual Desktop (AVD), and core tax and accounting applications.
Job Description Job Description Overview The Help Desk Technician is responsible for providing first-level technical support and exceptional customer service to BPW team members and, on occasion, external clients. This individual serves as the primary point of contact for day-to-day technology questions, issues, and requests, including support for our Microsoft 365, Azure Virtual Desktop (AVD), and core tax and accounting applications. The Help Desk Technician responds to inquiries via help des…