IT Helpdesk Technician (Information Technology)

Martignetti is looking for the right team member to invest in as you launch a career with us. Our company is growing, if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Helpdesk Technician, you will be part of a dynamic team that provides first-level technical support, ensuring that our employees can work effectively. This position could be a launchpad for many successful careers at Martignetti and we pride ourselves on our employees’ development and growth within the company.

Key Responsibilities

• Answer inbound calls, walk-up traffic, emails, and helpdesk ticket requests for technical support.
• Ticket management, triage issues, and resolve incoming IT support tickets using Zendesk ticketing system.
• Maintain company asset records using the mobile device management platform.
• Manage user accounts in Microsoft Active Directory, Entra ID and other software platforms.
• Create and maintain process and knowledge-based articles.
• Configure and troubleshoot Windows, IOS and Android devices.
• Support technology used in conference rooms such as Neat bars, Crestron, projectors and displays.
• Perform data entry or other tasks to support our IT Department Management Team.
• Participate in on-call rotation.
• Must be available for occasional night and weekend work as needed.