IT Helpdesk Technician

Key Responsibilities Tier 2 Support: Provide on-site troubleshooting for hardware, software, access, and connectivity issues. Service Desk: Log, track, and resolve incidents and service requests within Freshservice. Identity & Access: Administer user accounts, permissions, and groups via Active Directory and Microsoft 365. Endpoint & Security: Manage endpoints using RMM tools (NinjaOne preferred) and assist with EDR security. Network & Infrastructure: Troubleshoot basic networking (DNS, DHCP, T…