IT Helpdesk Technician
Summary
First point of contact for IT support at Murgado Automotive Group's Miami corporate office, handling tickets, phone/email support, remote support via RMM tools (ConnectWise Automate), desktop/software setup, user account management, and hardware/printer troubleshooting for an expanding automotive dealership group.
IT Helpdesk Technician
Murgado Automotive Group | Corporate Office
Miami, FL | Full-time | On-site
Ready to be the go-to tech hero at a fast-growing national automotive group?
At Murgado Automotive Group, we’re a dynamic, expanding company representing some of the world’s finest automotive brands. You’ll join our collaborative IT team at the corporate office in Miami, supporting users across the organization and helping keep systems running smoothly so teams can deliver exceptional experiences every day.
This isn’t just another ticket-queue job. You’ll own the front line of support, solve real problems that keep the business moving, and have a clear path to grow your skills and career with a company that’s expanding coast-to-coast.
What’s in it for you
- Competitive pay: based on experience and performance
- Full benefits package (medical, dental, vision) + 401(k) with company match
- Employee discounts on vehicles and services
- Real opportunities to grow — we invest in training, certifications, and internal advancement
- Supportive, collaborative team culture where your ideas to improve systems and processes are welcome
- Variety and impact: work with modern tools and occasionally jump into projects or after-hours rollouts that keep things exciting
What you’ll do
You’ll be the first point of contact for technical support across phone, email, and our ticketing system. Day-to-day, you’ll:
- Deliver remote support using RMM tools (ConnectWise Automate and similar)
- Install, configure, and maintain desktops, laptops, software, and peripherals
- Manage user accounts, permissions, and access
- Troubleshoot hardware, software, and printer issues
- Document everything clearly and escalate when needed
- Spot opportunities to improve IT processes and the user experience
- Occasionally support after-hours projects, upgrades, or critical issues
You’ll thrive if you love solving problems, communicating clearly, and keeping people productive.
What we’re looking for
- 2+ years of help desk / IT support experience
- Strong troubleshooting skills and a customer-first mindset
- Detail-oriented with solid organization and communication skills (English required; additional languages a plus)
- Valid driver’s license and reliable transportation
- Bonus points for CompTIA A+, Network+, MCP, or similar certifications, or for pursuing/holding a degree in IT, Computer Science, or related field
Ready to join a team that values your skills and helps you grow?
Apply today by submitting your resume. We review applications carefully and will reach out to qualified candidates for next steps.
Skills
As published by lever · 11 questions · 3 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL, Murgado Automotive Group
Pick from a list (8)
- Are you legally authorized to work in the United States?
- Would you need sponsorship to legally work in the United States now or in the future?
- Are you 18 years of age or over?
- Do you have a valid driver's license?
- Have you worked for us previously?
- Are you willing to submit to a background check and drug test for pre-employment purposes?
- Are you able to commute to the work destination as required? optional
- Are you bilingual and fluent in English and Spanish? optional
Written answers (3)
- What is your legal name (as it appears on legal documents)
- If yes, please provide position, start/end date as well as location (dealership). optional
- Have you ever interviewed for a position with our company? If yes, please provide position, date and who you interviewed with. optional
