IT Helpdesk
POSITION DESCRIPTION
POSITION TITLE: IT Helpdesk
REPORTS TO: IT Manager
FLSA: Non-Exempt, Hourly
COMPENSATION: $19.00 per hour
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
- 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
- 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and join a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
This position is for the VASA fitness corporate Helpdesk. It will be supporting all VASA Fitness locations via remote software, phone, email, chat/text and dispatching onsite technicians. The position is located in Denver and will require travel to local gyms.
DELIVERABLES
- Respond to requests for technical assistance via phone, chat, text, or email.
- Train computer users as necessary
- Help update training manuals for new and revised software and hardware.
- Inform management of recurring problems
- Resolve technical problems with Local Area Networks and Wide Area networks.
- Follow up with customers and users to ensure complete resolution of issues
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.