IT Infra Operations Manager

Role & responsibilities

A. Infrastructure & Project Management

• Plan and execute IT infrastructure deployments for new centers, expansions, relocations, and upgrades, including site assessments, BOMs, technical specifications, and deployment schedules.
• Oversee installation, configuration, testing, and commissioning of end-user devices, LAN/WAN, Wi-Fi, network equipment, CCTV, biometric devices, and peripherals.
• Coordinate with project, facilities, application, procurement, and vendor teams to ensure site readiness, timely project completion, and proper handover.
• Maintain project documentation, implementation checklists, handover records, and closure reports.

B. IT Procurement & Asset Management

• Assess hardware, software, networking, licensing, and peripheral requirements based on business needs.

• Coordinate vendor evaluation, technical comparisons, procurement approvals, PO processing, delivery tracking, and installation.
• Ensure timely procurement, budget management & adherence, and cost-effective utilization of IT resources.
• Maintain accurate asset inventories, asset tagging, allocation records, warranty, AMC, and lifecycle information across all locations.

• Identify opportunities for standardization, asset optimization, and cost reduction.

C. IT Operations & Incident Management

• Oversee multi-location IT operations, end-user support, infrastructure availability, and network connectivity.
• Lead critical incident escalations, coordinate resolution within agreed SLAs, and drive root cause analysis and preventive actions to minimize downtime.
• Maintain support procedures, escalation matrices, and technical documentation.

D. Vendor Management, Security & Governance

• Manage vendors, OEMs, internet service providers, and implementation partners; monitor service quality, delivery commitments, and SLA compliance.
• Coordinate with information security teams to ensure infrastructure security, endpoint protection, patch management, access controls, audit compliance, and business continuity.
• Report project progress, service performance, procurement status, critical incidents, risks, and improvement initiatives to the VP IT.

Preferred candidate profile

• Bachelor's degree in IT, Computer Science, Engineering, or a related discipline; healthcare industry experience preferred.

• 810 years of experience in multi-location IT infrastructure operations, networking, and IT project management.

• Strong knowledge of Windows, Microsoft 365/Office, desktop/laptop hardware, remote support, and endpoint management.

• Hands-on knowledge of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, switches, routers, firewalls, and structured cabling.

• Experience with printers, scanners, CCTV, biometric devices, IT procurement, asset management, vendor coordination, and service management.

• Ability to prepare infrastructure plans, BOMs, project schedules, operational reports, and technical documentation.