IT Infrastructure Administrator

The infrastructure administrator is responsible for the design, implementation, and support of Pelmorex's IT Infrastructure to standardize, modernize, and automate infrastructure management, providing strategic coordination as well as tactical governance. The role involves designing solutions in line with the organization's strategic goals and technology roadmap, working collaboratively with other administrators and the technical leads.

• Design and implementation of Pelmorex infrastructure core systems (k8, VMs, Clusters, CICD, Cloud environment), including Network security, automation, and monitoring

• Provide technical advice or technical leadership where required to support various IT-related projects

• Design Infrastructure solutions for high availability, scalability, resiliency, integrity, and security;

• Review existing systems & platforms and recommend changes and improvements to take advantage of best-of-breed technology solutions;

• Research and keep abreast of emerging technologies and recommend innovative solutions to ensure technology sustainability;

• Quality assurance and documentation of the Pelmorex infrastructure architecture;

• Document and hand over systems and processes to the IT Operations team for support.

• Act as a 3rd level support escalation.

• Ensure that IT Infrastructure systems meet, and endeavor to exceed, the agreed Service Levels;

• Be proactive in looking for opportunities on how IT can improve its Service Delivery.

• Projects delivered on time, on budget, and to required quality (stakeholder expectations); Provide after-hours support when and if required.

• Other duties as reasonably required.

Required to work outside business hours and weekends if / when required.

Responsibilities and duties may evolve and change over time.

• Bachelor’s degree in a related field, such as information technology, computer science, or management information systems

• 5+ Years of experience working in a 24/7 IT environment.

• Minimum of 3 years of direct experience with Containerization, Kubernetes cluster design, implementation, and management on the following infrastructures (Cloudstack, Proxmox, as well as EKS, GKE, AKS)

• Must be native with Infrastructure as Code (Terraform, shell, python, or an equivalent technology)

• Excellent knowledge in cloud computing, GCP, AWS, Azure, Cloudstack, and Proxmox, AI (Machine learning)

• Excellent knowledge of managing Kubernetes infrastructure.

• Experience in Complex IT Environments (Network, Systems, and Storage)

• Excellent technical skills (Linux & Windows, Scripting, Terraform, automation)

• Excellent Problem-solving skills

• Familiarity with systems monitoring, log aggregation, and dashboard solutions (e.g., ELK, Prometheus, Otel)

• Experience with DevOps tools and culture

• Excellent oral and written communication skills, and attention to detail when communicating

• Able to manage multiple priorities and consistently produce results within timelines

• Able to develop and maintain positive working relationships with other members

• Proven track record of developing and providing Service Level Agreements and Service deliverables

Technical Aptitude & Problem Solving

• Strong analytical, resolution, and troubleshooting skills.

• Creative thinking and natural curiosity when solving complex problems.

• Strong multi-tasker, with the ability to set priorities and stay focused under tight deadlines.

• Keen attention to detail.

• Live and breathe learning about technology and making systems better every day.

• Introduce innovation whenever the opportunity arises.

Communication & Collaboration

• You foster teamwork and collaboration among different team members.

• Experience working in a team-oriented, collaborative environment.

• Able to motivate other technologists and to explain complex technology to non-technologists.

• Present ideas in user-friendly language to non-technical staff.

• Promote consensus-based decision-making.

• Courageous advocate for your ideas, but also able to compromise with peers.

Resilience & Adaptability

• Able to balance many competing priorities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Possess a cool head under pressure.

• Energetic and enthusiastic, and able to work with flexibility in a highly dynamic environment.

• Positive, can-do attitude.