IT Infrastructure Analyst
The Analyst, IT Infrastructure will install, maintain, upgrade, and continuously improve the site's operating environment, ensuring the ongoing reliability, performance and security of the infrastructure. This includes monitoring and up keeping the operating environments; responding to incidents & problems, deployment of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Other responsibilities include troubleshooting problems as reported by users, supporting Web access and telephony services, and the acquisition, replacement and decommissioning of related equipment, software and services.
Key responsibilities
Providing computers, networks, servers, IT & office equipment installation, configuration, management, maintenance and troubleshooting.
Plan, manage, revise and continuously improve IT infrastructure, network topology, cabling and interconnect (i.e. network switch/hub, Wireless Access Points, Firewall and etc).
Plan and maintain High Availability on IT infrastructure (uptime on systems, databases, network).
Monitor and propose improvement/upgrade for systems and network growth demands.
Ensure IT Systems and computer are secure and are compliant with Corporate IT Security Policy.
Daily monitor the IT Service Request/ Incidents to ensure timely correction of any incidents.
Maintain a proactive approach in attending to user's requests, identify and troubleshoot problems, enquiries, provide advice and follow up within a stipulated time to ensure the smooth operation of the end user needs and system availability.
Prepare technical documentation, procedures and guidelines and update according to SOP.
Performing IT daily checklist to ensure server room tidiness and ensure all IT equipment are working fine.
Liaise with Global IT Team and vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
Requirements:
At least 5 years in IT working experience on hardware, software & networking.
At least Degree or above in IT related course (Computer Science, Information Technology).
Strong customer service orientation.
Good analytical, troubleshooting and problem solving skills.
Good communication (both oral and written) and documentation skills.
In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
Fundamental knowledge of networking concepts.
Good knowledge of infrastructure service management & diagnostic tools and processes.
Able to provide technical support & explain technical problem in simple term in English.
Good knowledge of end-point security management tools and processes.