IT Infrastructure and Data Center Service Management Lead

Job Descriptions (Key Responsibilities)

• Data Center & Infrastructure Management: Oversee day-to-day data center operations to ensure 24/7 high availability, proactive monitoring, and maximum uptime of all server, storage, and network hardware.

• Special Projects Leadership: Serve as the primary Project Manager for strategic IT initiatives, including infrastructure automation, cloud migration, technology refreshes, or post-merger systems integration.

• Disaster Recovery & Business Continuity: Design, regularly test, and execute data backup strategies and Disaster Recovery Plans (DRP) to minimize downtime and ensure business continuity.

• Capacity Planning & Cost Optimization: Conduct regular capacity planning to forecast future resource needs and optimize operational costs (CapEx/OpEx).

• Vendor Management: Supervise third-party vendors, partners, and service providers to ensure support, maintenance, and system upgrades are delivered strictly within agreed SLAs.

Job Requirements (Qualifications)

1. Education & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related field.

• Minimum of 5–7 years of proven experience in IT Infrastructure (Server & Storage) or Data Center Operations; having at least 2–3 years in a leadership or project management role managing medium-to-large scale environments (related to infrastructure & data center) is a strong advantage.

2. Technical Competencies:

• Data Center & Facility Operations: Deep understanding of data center facilities management, including power systems (UPS, PDU), cooling units (CRAC/HVAC), fire suppression, rack layouts, and facility standards (e.g., Uptime Institute Tier Standards).

• Enterprise Infrastructure: Strong technical knowledge of server architectures (physical & virtualization like VMware/Hyper-V/OLVM), enterprise storage solutions (SAN/NAS), and operating systems (Linux/Windows Server).

• Cloud & Hybrid Platforms: Experience in managing cloud environments (AWS or Google Cloud) and executing on-premises-to-cloud (hybrid) migration strategies is a strong advantage.

3. Project Management & Soft Skills:

• Project Management (Optional): A proven track record of managing full project lifecycles on infrastructure & data center area—from scoping and vendor selection to risk mitigation and final delivery—is a strong plus.

• Leadership & Collaboration: Strong leadership skills with the ability to mentor a technical team and collaborate effectively across cross-functional departments.

• Vendor & Stakeholder Management: Excellent negotiation skills with experience drafting/managing SLAs, alongside clear communication skills tailored for executive stakeholders.