IT Infrastructure and User Support
Posted
Description
Primary Duties & Responsibilities
- System Management (15%)
- Collaborate with Global IT teams and ensure compliance with Global IT standards, policies, and procedures.
- Manage the daily operations of the data center to ensure high availability, reliability, and optimal performance of production systems.
- Monitor, maintain, and troubleshoot the CommVault backup environment to ensure successful backup and recovery operations.
- CM/Vendor Management (15%)
- Communicate to CM team for business requirements and timeline.
- Work/coordinate with CM to achieve the business objectives.
- Work/coordinate with vendor to figure out solutions, within budget.
- Coaching & Sponsoring to CM team when system improvement and/or to deploy new requirements.
- Software Development & deployment (15%)
- Develop software or application based on business requirements.
- Maintain, manage and modify all software systems and applications.
- Perform software/application testing and bug fixed.
- Conduct User Acceptance Testing.
- Test and maintain software products to ensure strong functionality and optimization.
- System Security (10%)
- Continuously analyze and optimize the IT infrastructure to ensure operational efficiency, stability, and system integrity.
- Develop, implement, and maintain infrastructure operational standards and best practices.
- Protect the computing and network environment through:
- Backup and recovery strategies
- Access control management
- Endpoint security and anti-malware protection
- Secure storage of critical business data
- Ensure compliance with Global IT security, compliance, and governance policies.
- Participate in the planning, design, and continuous improvement of data center operations.
- Infrastructure Resource Management (10%)
- Monitor and maintain the health of IT infrastructure hardware, including servers, storage systems, SAN switches, and related equipment.
- Manage server capacity, performance, and resource utilization.
- Manage storage capacity, performance, and optimization to meet business requirements.
- Project & Automation (10%)
- Participate in IT infrastructure projects, including planning, implementation, migration, and post-deployment support.
- Lead or support server, storage, virtualization, and operating system upgrade projects.
- Develop and maintain automation scripts (e.g., PowerShell) to streamline system administration, deployment, monitoring, and routine maintenance tasks.
- Windows & Linux Server Administration (10%)
- Install, configure, administer, and maintain Microsoft Windows & Linux Server operating systems.
- Deploy and maintain Microsoft security updates, critical patches, and hotfixes.
- Install, configure, and maintain infrastructure monitoring and management tools.
- Perform routine server maintenance, health checks, and troubleshooting.
- Help Desk & Infrastructure Support (10%)
- Manage shared folder creation and access permissions.
- Administer IT-managed system permissions, including SFTP, SMTP, SVN, file services, and other infrastructure-related applications.
- Provide second-level technical support for infrastructure-related issues when required.
- Perform remote troubleshooting & problem fix.
- Report unresolved issues to the higher-level IT support.
- Identify and suggest possible improvements
- Special Assignments (5%)
- Participate in infrastructure projects and other special assignments as required.
- Prepare project status reports and provide technical recommendations to IT management.
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Support infrastructure improvements, technology upgrades, and continuous service enhancement initiatives.
Education & Experience
- Bachelor's degree or above in Information Technology, Computer Science, or a related discipline.
- Minimum of 5–7 years of hands-on experience in IT infrastructure and Windows server administration.
- 5+ years’ experience designing, developing and deploy the application, also improvement existing.
- At least 5 years of experience administering Microsoft Windows Server environments (Windows Server 2016/2019 or later).
- Strong troubleshooting, root cause analysis, and problem-resolution skills.
- Proven ability to work independently as well as collaboratively in a global team environment.
- Demonstrated ability to identify opportunities for improvement and implement effective technical solutions.
- Excellent interpersonal, communication, and customer service skills.
- Solid experience supporting enterprise networked computing environments, including servers, storage, and related infrastructure.
- Experience with Active Directory, DNS, DHCP, DFS, virtualization platforms, backup solutions, and enterprise monitoring tools is preferred.
- Knowledge of IT service management (ITIL), information security best practices, and disaster recovery concepts are an advantage.
Skills & Other Requirements
- Good written English communication skills; spoken English proficiency is highly preferred for collaboration with Global IT teams.
- Strong technical expertise in Microsoft Windows Server (2016/2019 or later), Active Directory, VMware ESXi 8.x, NetApp Storage (SAN/CIFS), and enterprise backup solutions.
- Solid understanding of TCP/IP networking, data communications, and experience administering Cisco network infrastructure.
- Experience with scripting and automation (e.g., PowerShell, Batch, or Python) is preferred.
- Programing language: VB6, VBA, VB.net, VC#.net, SQL and ASP.net.
- Database; XML, Oracle and SQL server.
- Problem Solving Skills.
- Knowledge of hardware communication, command-line administration, and system integration is an advantage.
- Familiarity with multiple operating systems, including Microsoft Windows Server and Linux.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to perform root cause analysis.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Strong organizational, communication, and documentation skills.
- Self-motivated with a proactive approach to continuous improvement and process optimization.
- Demonstrate a high level of integrity, professionalism, accountability, and technical competency.
- Ability to handle special assignments and project tasks efficiently while meeting deadlines.
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Demonstrates and promotes the Coherent Worldwide “ICARE” values.
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
II-VI Thailand (Subsidiary of Coherent Corp) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.