IT Infrastructure Associate (Hybrid Work Setup)
Salary: ₱20,000 – ₱23,000 per month
JOB DUTIES AND RESPONSIBILITIES:
Handle service requests and incidents related to back office workstations, printing systems, IP Phones, and IT related equipment to ensure minimal interruption to business operations.
Serves as the first level escalation for end user workstation issues and related.
Owns hardware/software troubleshooting as well as diagnosis of workstations.
Configure, install, and manage various hardware and software that will enable internal and external clients as well as business units to run their operations smoothly.
Acts and resolves IT infrastructure alerts
Perform maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
Assist in network monitoring, implementation, and maintenance activities within the team.
Monitor performance and ensure system availability and reliability.
Maintains the necessary inventory and keeps it updated all the time.
Account and user administration for systems and software used by end users.
Monitor system resource utilization and trends for capacity planning.
Recommend, implement, and maintain infrastructure design and configurations.
Identify any potential risk impacting service availability.
Recommend, implement, and maintain infrastructure monitoring tools, policies and procedures in conjunction with the company policy.
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure.
Interface with other Business Units or related teams for service requests and incidents.
Adhere to enterprise service management practice including but not limited to incident, problem, and change management.
Drive automation initiatives to enhance infrastructure monitoring capability.
Implements IT infrastructure related projects initiated by the management.
Overall maintenance of good IT infrastructure health.
Updated in the latest technologies related to workstations, Server hardware, end user software,
productivity tools, remote assistance tools, monitoring tools, and infrastructure setup.
Assist in implementing and maintaining international standards like ISO or related.
Responsible on maintaining quality technical documentation as well as technical support operations.
Provide routine report to management based on agreed frequency
Other duties as assigned that are related to the job.
QUALIFICATIONS:
Bachelor’s degree in Information Technology or Computer Engineering or related field.
Knowledge in different Operating Systems for laptops, desktops, and even mobile phones is preferred.
Good understanding on how a computer network works
For experienced applicants, hands-on experience on the following will be a plus.
IT certifications can give you an edge
Familiar in using a ticketing system
Has good understanding of ITIL processes.
Adequate written and verbal communication skills in English
Can produce relevant and accurate reports as requested by management.
Organized and able to create their own productive work routine
Ability to work with minimal supervision.
Has initiative, proactive, and a “solutions first” attitude.
Critical and logical thinking is necessary.
Open to new ideas, collaborative, and has adaptability.
Hungry for new knowledge and technology
Has unshakeable integrity.
Able to work in shifting schedule including weekends and holidays if necessary
Willingness to work onsite
Can be assigned to other sites or to clients if necessary.