IT Infrastructure Engineer (2–3 Years Experience)
Salary: RM 4,000 – RM 6,000 per month
About the role
N3xtech Solutions is hiring an IT Infrastructure Engineer to be deployed onsite with our client, a regional multinational group with operations across manufacturing, consumer products and pharmaceutical distribution in Malaysia and Singapore. You will be the day-to-day infrastructure contact at the client's Malaysian operations, supported by a senior N3xtech infrastructure engineer who provides technical escalation and guidance. This is a strong role for someone with a few years of hands-on support experience who wants exposure to regional enterprise infrastructure and project work without being thrown in alone.
Key responsibilities
Provide day-to-day support for network, server and end-user infrastructure across the client's Malaysian business units
Handle incidents and service requests through to resolution, escalating to the senior engineer where needed
Perform user and mailbox administration in Active Directory and Microsoft 365
Monitor infrastructure health through SolarWinds or PRTG and respond to alerts
Carry out switch, router and firewall configuration changes under the guidance of the senior engineer
Assist on infrastructure projects — site rollouts, hardware refresh, migrations — including tasks, testing and documentation
Maintain asset records, network diagrams and support documentation
Participate in an on-standby rota for critical incidents (standby allowance provided)
Liaise with the client's regional IT team and third-party vendors
About you
Diploma or Degree in Information Technology, Computer Science or a related field
2–3 years of hands-on IT infrastructure or helpdesk experience in a corporate environment
Working knowledge of Cisco switching and routing fundamentals — VLANs, basic routing, DNS, DHCP, VPN
Exposure to enterprise firewalls (FortiGate or Palo Alto)
Windows Server administration, Active Directory and Microsoft 365
Familiarity with VMware or other virtualisation platforms
Able to work independently onsite and communicate clearly with business users
Proficiency in English and Bahasa Malaysia; Mandarin an advantage for regional liaison
Willing to participate in standby coverage and occasional travel within the region
Advantageous: CCNA, Fortinet NSE, Microsoft or VMware certifications; Experience supporting users across multiple sites or countries; Exposure to ITIL-based service management
Benefits
Direct mentoring from a senior infrastructure engineer
Exposure to regional enterprise infrastructure across Malaysia and Singapore
Standby allowance, outpatient medical coverage, statutory contributions and leave
Structured path toward senior infrastructure or project roles within N3xtech