IT Infrastructure Engineer

The NOC Engineer is responsible for the proactive monitoring, operation, and continuous improvement of network services, ensuring stable and secure connectivity for business operations worldwide • Monitor network performance and infrastructure health using enterprise monitoring tools.

• Monitor network performance and infrastructure health using enterprise monitoring tools.
• Troubleshoot and resolve network incidents to minimize service disruptions.
• Manage and prioritize operational tickets in accordance with SLA requirements.
• Escalate complex issues to specialized teams and coordinate incident resolution.
• Maintain network availability, stability, and performance across all supported locations.
• Managing network related branch projects.
• Other duties as assigned by the manger.