IT Infrastructure Engineer
IT Infrastructure Engineer
Role Overview
We are seeking an experiencedIT Infrastructure Engineer to support and manage enterprise infrastructure operations in a mission-critical environment. The ideal candidate will have strong hands-on experience across virtualisation, operating systems, storage, backup, networking, and related infrastructure platforms.This role also requires experience working with vendor-supported operating models, managing external support teams, and contributing to technical troubleshooting, governance, and project delivery.
Key Responsibilities
· Support and maintain production and mission-critical infrastructure environments.
· Perform technical troubleshooting, issuedeep dives, and resolution of complex incidents.
· Manage infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms.
· Work with vendor-supported operating models and coordinate with external support teams.
· Support technical governance, security governance, change review, and service request approval processes.
· Assist in technical project delivery,including coordination, issue/risk tracking, dependency management, and stakeholder follow-up.
· Collaborate with both technical and non-technical stakeholders to ensure smooth operations and service continuity.
· Support infrastructure reliability,availability, and operational excellence.
Requirements
· At least 5 years of experience in infrastructure or platform operations.
· Experience supporting production or mission-critical environments.
· Strong technical understanding of infrastructure operations across:
o Virtualisation
o Operating systems
o Storage
o Backup
o Networking
o Related platforms
· Experience working with vendor-supportedoperating models and managing external support teams.
· Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents.
· Experience supporting technical governance, security governance, change review, or service request approval processes is preferred.
· Experience supporting technical project delivery, including coordination, issue and risk tracking, dependencymanagement, and stakeholder follow-up.
· At least 2 years of experience in government or public sector settings.
· Good to have data centre operations experience.
· Strong communication and coordinationskills with both technical and non-technical stakeholders.
Technical Requirements
· Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix.
· Experience with Red Hat Linux and/or Windows Server environments.
· Familiarity with enterprise storage,backup, HA, and DR solutions.
· Strong understanding of monitoring,observability, logging, and alerting practices.
· Solid understanding of networking fundamentals such as:
o TCP/IP
o DNS
o Routing
o Firewalls
o Load balancing
o Segmentation
· Familiarity with hybrid infrastructure environments, including AWS or Azure.
Desired Technical Skills
· Experience with automation tools such as Ansible, Puppet, Chef, or Terraform.
· Familiarity with scripting languages such as Python, PowerShell, or Bash.
· Familiarity with containerisation and orchestration platforms such as Docker or Kubernetes.
· Experience with Infrastructure as Code (IaC) for automated provisioning and configuration.
Qualifications
· Degree in Computer Science,Engineering, Information Technology, or a related field.
Desired Certifications
· VMware Certified Professional (VCP)
· Microsoft Certified: Windows Server
· Red Hat Certified Engineer (RHCE)
· ITIL v4 Foundation
· AWS or Azure Associate-level cloud certifications, or equivalent
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