IT Infrastructure Lead
About the role
IT Infrastructure Systems Lead provides technical leadership and capability to IT infrastructure personnel including but not limited to L2 Operations, Data Center, Server, VMWare, Linux & Windows, Network, Firewall, Telephony, Cybersecurity.
Key responsibilities
Provides and ensures 24x7 support of IT Operations across all Monde Nissin sites and maintains SLA
Direct involvement in incidents, initiates & drives bridge-calls during Infrastructure System outages and resolve in a timely manner
Acts as escalation point or SME for concerns not being resolved in a timely manner
Drives the resolution of technical issues and ensures all best practices are applied
Provides extensive support and administration for Server, Virtual Machines and DC Facilities
Provides extensive support and administration for Network (LAN/WAN) Cisco & HP Switches, Firewall and Router
Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures
Develop infrastructure design and costing for business and IT initiatives and provide subject matter expertise for technology and standards development
Provides ITIL disciplines covering Incident, Problem and Change
Provide technical direction to team
About you
Bachelor's degree in engineering or any IT Related Courses
Knowledge and experience on ITIL Method particularly on Incident Management
At least 3 years' experience of managing a similarly five or more sized team direct reports, non-directs can be considered
At least 5 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organisation
3-5 years' hands-on technical operations experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony
3 years of Cyber Security and Controls, IT audit, or equivalent experience
3 years' experience managing IT Infrastructure environment
A thorough and analytical approach with the ability to pre-empt potential problems
Strong customer orientated approach with a delivery bias
Able to manage distributed teams