IT Infrastructure Manager (FMCG Background)

Black Pearl is partnering with a well-established organization in the UAE to recruit an experienced IT Infrastructure & Operations Manager to lead enterprise-wide IT operations, infrastructure management, cybersecurity governance, and service delivery across multiple business locations. This is an excellent opportunity for a senior IT professional who enjoys managing enterprise infrastructure environments, improving operational efficiency, and ensuring secure and reliable technology services that support business growth. Key Responsibilities IT Infrastructure Management • Lead and manage enterprise IT infrastructure including servers, virtualization platforms, storage, networking systems, and endpoint devices. • Ensure high availability, scalability, and performance of all infrastructure services. • Oversee backup solutions, disaster recovery planning, and business continuity initiatives. • Manage infrastructure lifecycle planning, upgrades, and modernization projects. • Monitor infrastructure performance and proactively address operational risks. Network & Connectivity • Manage enterprise network architecture including LAN, WAN, SD-WAN, VPN, firewalls, and connectivity solutions. • Ensure secure and reliable connectivity across multiple business locations. • Work closely with telecom providers and technology vendors. Cybersecurity & Governance • Implement and maintain cybersecurity policies, standards, and controls. • Manage vulnerability assessments, risk analysis, security audits, and incident response activities. • Ensure effective identity and access management across systems and networks. • Promote cybersecurity awareness and best practices across the organization. IT Operations & Service Delivery • Lead IT operations and support functions. • Manage incident, problem, and change management processes. • Ensure SLA compliance and continuous improvement of IT services. • Drive operational excellence through automation, monitoring, and process improvements. • Prepare IT operational reports, dashboards, and management presentations.

To be considered for this role, you need to meet the following criteria: • Bachelor's Degree in Information Technology, Computer Science, Software Engineering, or a related field. • Minimum 10 years of experience in IT infrastructure, IT operations, network administration, cybersecurity, and enterprise IT support. • Proven experience managing enterprise IT infrastructure projects and multi-site environments. • Strong experience within FMCG, Manufacturing, Distribution, Retail, or other multi-location organizations is highly preferred. • Hands-on experience with VMware, Hyper-V, or similar virtualization technologies. • Strong networking experience including Cisco, Fortinet, Palo Alto, VPNs, firewalls, and SD-WAN environments. • Experience with IT Service Management (ITSM) frameworks and operational governance. • Knowledge of monitoring and endpoint management tools such as Nagios, Zabbix, BigFix, ManageEngine, SCCM, Intune, or similar solutions. • Strong leadership, communication, and stakeholder management skills.