IT Infrastructure Operations Lead (新竹日商科技)

1 Overall responsibility for IT Infrastructure and End-User Computing (EUC) operations at ATI (Advantest Taiwan Inc.)

2 Hands-on expert, ensuring stable, secure, and efficient service delivery

3 Implementation and enforcement of global IT standards, policies, and procedures within ATI

4 Close alignment and regular coordination with global tower leads (Network, EUC, Server & Storage, Security)

5 Serve as a hands-on IT generalist, acting as the key technical liaison between local teams and technology OEM / vendors, while driving troubleshooting, issue resolution, and infrastructure initiatives across multiple technology domains.

6 Operational governance, including service performance monitoring, KPI reporting, and continuous service improvement

7 Budget planning, cost control, and contribution to investment and lifecycle planning for infrastructure and EUC services

8 Acting as the primary escalation point for infrastructure- and EUC-related incidents, risks, and compliance topics

9 Support of transformation initiatives, including standardization, automation, and modernization of infrastructure services

Must-Have

• Bachelor's degree or above in Information Systems, Computer Science, or a related field (or equivalent practical experience).
• Hands-on experience in IT Infrastructure & Operations and/or End-User Computing (EUC), preferably in a global enterprise environment.
• Strong hands-on expertise in endpoint management, security controls, and Microsoft-based enterprise environments (e.g., Intune, SCCM, Microsoft 365, identity services).
• Solid troubleshooting capabilities across EUC and infrastructure domains, including networking fundamentals and end-user productivity services.
• Good understanding of IT service management practices (Incident, Problem, Change) and working within SLA-driven environments.
• Proven ability to work effectively in a global environment, acting as a key coordination point.
• Strong English communication and stakeholder management skills.
• Demonstrate strategic thinking in Infrastructure planning and leadership experience, including but limited to anchoring Infra Projects, Capacity Planning, Technology Roadmap, Architecture Improvement, Risk Mitigation, and Cost Optimization, etc.,

Good-to-Have

• Experience in scripting and automation (e.g., PowerShell) to improve operational efficiency.