IT Infrastructure Solution Lead
We are looking for an experienced IT Infrastructure Solution Lead to lead the design, implementation, and delivery of IT infrastructure solutions across multiple customer projects. This role combines hands-on technical expertise with team leadership, project coordination, and customer engagement across servers, networking, virtualization, and cloud environments.
The position is responsible for guiding and developing the Solution Engineer team, ensuring technical quality, security compliance, and consistent implementation standards while delivering projects on time and meeting customer expectations.
Key Responsibilities
1. Solution Implementation & Technical Leadership
Lead end-to-end implementation of IT infrastructure solutions, including servers, storage, networking, virtualization, and cloud platforms.
Validate system designs, deployment plans, and technical architectures to ensure alignment with project requirements.
Oversee implementation quality, testing, and handover processes across projects.
Troubleshoot complex technical issues, manage escalations, and conduct root cause analysis.
Evaluate new technologies and recommend improvements to existing solutions.
2. Team Leadership & Development
Supervise and guide Solution Engineers in daily operations and project execution.
Assign tasks, manage workloads, and monitor team performance to meet project objectives.
Provide technical coaching, mentoring, and skills development for team members.
Review technical designs, configurations, and documentation to ensure quality and consistency.
3. Project & Customer Management
Plan, coordinate, and track implementation activities to meet project timelines and deliverables.
Work closely with Project Managers, Sales teams, customers, vendors, and partners to align requirements and expectations.
Manage multiple projects, prioritize tasks, and proactively identify and mitigate technical and delivery risks.
Serve as the primary technical contact during implementation and post-deployment phases.
Provide technical consultation and recommendations to customers.
Communicate project progress, technical issues, and resolutions to relevant stakeholders.
Support pre-sales activities, including solution validation and high-level technical design.
Ensure customer satisfaction and a smooth transition to support and operations teams.
4. Infrastructure Security & Standards
Ensure implementations comply with IT security policies, industry best practices, and customer requirements.
Oversee system patching, hardening, vulnerability remediation, and disaster recovery (DR) setup and testing.
Define and maintain technical standards, templates, architecture diagrams, runbooks, and documentation practices.
Ensure implementation and handover documents are complete, accurate, and up to date.
Maintain a knowledge base and reusable deployment practices to improve delivery efficiency and consistency.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
5–7 years of experience in IT infrastructure, system implementation, solution design, or related fields.
Proven experience as a Technical Lead, Team Lead, or Senior Engineer with project or team leadership responsibilities.
Strong technical knowledge of IT infrastructure, including servers, storage, and LAN/WAN networking.
Hands-on experience with virtualization platforms such as VMware, Hyper-V, or Proxmox.
Knowledge of cloud platforms such as AWS, Microsoft Azure, or other cloud providers.
Strong understanding of system architecture, solution design, and system integration.
Knowledge of IT security practices, including system hardening, patching, and vulnerability management.
Experience with Disaster Recovery (DR) and Business Continuity concepts and implementation.
Strong analytical, troubleshooting, decision-making, and problem-solving skills.
Good spoken and written English communication skills.
Ability to collaborate effectively with cross-functional teams, customers, vendors, and partners.
Ability to manage multiple projects and priorities effectively.
Willingness to travel and work onsite at customer locations as required.
Relevant technical certifications, such as Microsoft, VMware, Cisco, or AWS, are an advantage.
Core Skills
Technical Leadership & Team Management: Lead, coach, and develop team capabilities while managing task assignments and workloads.
IT Infrastructure & Solution Architecture: Strong understanding of servers, storage, networking, virtualization, cloud, and hybrid environments.
Advanced Troubleshooting: Diagnose and resolve complex technical issues across multiple infrastructure layers.
Networking & Virtualization: Knowledge of TCP/IP, VLAN, routing, switching, firewalls, VMware, Hyper-V, Proxmox, high availability (HA), and clustering.
System Administration: Advanced administration of Windows Server and Linux environments.
Cloud & System Integration: Understanding of AWS and/or Azure services and integration across multi-site or hybrid environments.
Security & Risk Management: Apply security best practices, vulnerability management, and risk mitigation.
Project Planning & Coordination: Manage implementation plans, timelines, priorities, and multiple project deliverables.
Customer & Stakeholder Management: Communicate technical concepts clearly and provide effective technical consultation.
Documentation & Standardization: Maintain technical documentation, architecture diagrams, and consistent implementation standards.
Vendor Management & Collaboration: Coordinate effectively with vendors, partners, customers, and internal stakeholders.
Adaptability & Continuous Learning: Evaluate emerging technologies and continuously improve technical capabilities.