IT Infrastructure & Support Engineer
Summary
Provides first/second-level end-user IT support and maintains on-premises and cloud infrastructure for a Singapore waste-management company, covering device setup, patching, access management, asset lifecycle, disaster recovery, and vendor coordination. Core stack includes Microsoft technologies, cloud services, virtualisation, and network infrastructure.
About the role
The IT Infrastructure & Support Engineer will provide technical support, maintain IT systems and infrastructure, and help ensure reliable technology operations across the organisation. The role supports end users, manages technology assets, coordinates with vendors, and contributes to IT improvement and business technology projects.
Key responsibilities
Provide first- and second-level IT support to end users through multiple support channels.
Diagnose and resolve hardware, software, system, and connectivity issues in a timely manner.
Install, configure, and maintain end-user devices, business applications, and IT equipment.
Support user onboarding, offboarding, and access management activities.
Monitor, maintain, and administer on-premises and cloud-based IT systems to support availability, performance, and reliability.
Perform routine maintenance, system upgrades, patch management, and preventive support activities.
Support data protection, business continuity, and disaster recovery initiatives.
Troubleshoot and resolve infrastructure-related incidents and service disruptions.
Work with internal stakeholders and external service providers to support IT initiatives and projects.
Assist in evaluating, implementing, and supporting technology solutions.
Maintain accurate IT documentation, support records, incident resolutions, and asset inventory information.
Support asset lifecycle management, including deployment, tracking, maintenance, and replacement.
Identify opportunities to improve IT services, processes, and operational efficiency.
Promote technology best practices and contribute to a secure, reliable, and well-managed IT environment.
What we're looking for
Diploma or degree in Information Technology, Computer Science, Information Systems, or a related discipline.
At least 3 years of relevant IT support or infrastructure experience.
Experience supporting enterprise IT infrastructure, systems, and end-user computing environments.
Knowledge of server administration, virtualisation technologies, cloud-based services, and network infrastructure.
Experience managing user access, security controls, and system administration activities.
Understanding of business applications, productivity platforms, IT service management, change management, and support processes.
Knowledge of Microsoft technologies and cloud services is an advantage.
Strong problem-solving, analytical, communication, and interpersonal skills.
A customer-focused mindset, strong ownership, accountability, and professionalism.
Ability to troubleshoot issues independently, collaborate effectively, manage multiple priorities, and meet deadlines.
Experience supporting multi-site operations or coordinating with external vendors and service providers is preferred.
Exposure to infrastructure, cybersecurity, or digital transformation projects is preferred.
Professional IT certifications are an advantage.