IT Infrastructure & Support Manager
Summary
Manages IT infrastructure and end-user support for an apparel company's Metro Manila office: LAN/Wi-Fi and internet connectivity, Windows/macOS endpoint management with Intune and Entra ID, Microsoft 365, cybersecurity and patching, label printing systems, vendor management, and documentation. Fully on-site, 5 days per week.
About our company
Our registered name is Totes Isotoner International Inc. - a member of Randa Apparel and Accessories. We are a leading apparel and accessories company partnering with globally recognized brands and retailers. With a strong focus on innovation, quality, and customer service, we connect design, sourcing, and technology to deliver products enjoyed by consumers around the world.
https://randa.net/
Qualifications
Required
· Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant professional experience.
· 5+ years of experience supporting IT infrastructure, networking, end-user computing, or IT operations.
· Strong knowledge of LAN, Wi-Fi, internet connectivity, and general network troubleshooting.
· Experience deploying, configuring, maintaining, and troubleshooting Windows-based workstations.
· Experience supporting business applications, hardware, printers, and peripheral devices.
· Understanding of cybersecurity fundamentals, endpoint security, system patching, and IT operational best practices.
· Experience working with third-party technology vendors and service providers.
· Strong troubleshooting and analytical skills.
· Ability to communicate technical information effectively to both technical and non-technical users.
· Strong documentation, organization, and time-management skills.
· Ability to manage multiple priorities and respond effectively to business-critical technical issues.
Technical Skills
Strong experience with Windows OS, macOS, and Microsoft 365 and Android.
Hands‑on knowledge of Intune, Azure AD / Entra ID, and modern endpoint management practices.
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
Familiarity with cybersecurity principles, endpoint protection, and compliance frameworks.
Familiarity with Warehouse Management Systems (WMS) is a plus, but not required.
Certifications (Preferred, but not required)
CompTIA A+, Network+, Security+
Microsoft 365, AZ‑900, or related Microsoft certifications
ITIL or service management certifications
Professional Skills
Strong communication and customer‑service mindset.
Ability to prioritize and manage multiple issues in a fast‑paced environment.
Analytical, proactive, and improvement‑oriented approach to problem solving.
Working Conditions
This is a fully on‑site role (5 days per week) that may require occasional after‑hours support and the ability to lift up to 50 pounds.
Key Responsibilities
Network & Infrastructure Management
Manage and maintain the company’s network infrastructure, including LAN, Wi-Fi, internet connectivity, and related systems.
Monitor network performance, troubleshoot issues, and ensure reliable, secure, and uninterrupted operations.
Maintain network documentation, configurations, and infrastructure standards.
End-User Support & Technology Operations
Provide technical support for hardware, software, applications, systems, and connectivity issues.
Oversee workstation deployment, maintenance, patching, upgrades, and lifecycle management.
Maintain IT asset inventories and ensure compliance with technology and security standards.
Systems Implementation & User Enablement
Support the implementation of new systems, applications, hardware, and technology solutions.
Deliver user training and provide ongoing support to ensure successful adoption of new technologies.
Develop and maintain technical documentation, procedures, and user guides.
Label Printing Systems & Supplier Support
Manage and support label printing systems and related technologies.
Troubleshoot and resolve label printing issues in collaboration with internal teams, suppliers, and software providers.
Train suppliers and external partners on label printing requirements and processes.
Cybersecurity & Compliance
Implement and maintain cybersecurity controls, endpoint protection, patch management, and IT best practices.
Ensure compliance with company security policies and technology standards.
Identify technology risks and recommend preventive and corrective actions.
Vendor & Service Provider Management
Manage relationships with technology vendors, internet service providers, hardware suppliers, and software partners.
Coordinate issue resolution, service escalations, and vendor performance reviews.
Evaluate and recommend technology solutions and service improvements.
Technology Planning & Continuous Improvement
Identify opportunities to improve systems, processes, infrastructure, and user experience.
Recommend technology investments, upgrades, and enhancements that support business objectives.
Assist in planning and delivering IT projects and infrastructure initiatives.
Stay current with emerging technologies and industry best practices.
Documentation & Asset Management
Maintain accurate documentation of IT assets, systems, infrastructure, standards, procedures, and vendor information.
Ensure documentation supports operational continuity, knowledge transfer, and audit readiness.