IT Infrastructure Support Specialist

PRINCIPAL DUTIES AND RESPONSBILITIES

• Ensure proper cable management, labelling, and compliance with industry and Air Products DT/IT standards.
• Supervising installation, termination and testing *structured cabling* (Cat5e/Cat6/Cat6a, fiber optics) for data, voice, and CCTV systems.
• Monitoring fiber Optic cable OTDR, fluke testing and documentation.
• Layout of IT Room cabinets, mounting of Equipment and cable management with labelling and documentation.
• Inspection and verification for the installation of communication cable that meets the project requirements.
• Managing IT contractors, vendors, other external parties, coordinating for DT Infrastructure and support services.
• Troubleshoot and repair damaged or faulty cabling, connectors, and network drops.
• Assisting to DT Project team for installation and configuration of DMZ.
• Performing site activities in compliance to the health and safety standards.
• Receiving and executing the assigned task as per the Safety Work Permit requirements.
• Development and approval of Job Safety Analysis/ Risk Assessment for assigned task.
• Provide technical support for Microwave and/or Tetra tower installation and device management in collaboration with the external vendor.
• Prepare, review, and maintain documentation for inspection test reports (ITR) and uploading to Aconex and OT.
• Set up and manage temporary IT infrastructure, including network cabling, wireless access points, and VPN connections.
• Provide local co-ordination for issue remediation & deployments with other DIS teams located remotely. Primarily, but not restricted to network & wireless services.
• Provide local IT support, and maintain IT Standards including Safety for IT rooms within the incumbents of responsibility.
• Provide information technology support for industrial control systems at site
• Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

Skills

SKILLS

• Technically knowledgeable and driven to learn new things.
• Must be highly motivated with good self-direction and initiative and work well in a remote team environment.
• Good interpersonal and communication skills and ability to work with all levels of people in the organization.
• Expected to work outside of normal business hours and weekends if required to provide technical support.
• Strong problem solving and customer service skills.
• Ability to assess and prioritize competing urgent issues.
• Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE

• Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
• Good written and spoken English language skills.
• Proven work experience in desktop support or other IT infrastructure areas.
• Expert knowledge of Layer 1 (Physical layer) infrastructure and testing, to include:
• Fiber Optic cable installation & testing.
• Copper/UTP cable installation & testing.
• Physical rack installations, including grounding.
• Installation of active components.
• Power installation for IT infrastructure installations – Fundamental and above.
• Network troubleshooting skills and fundamental knowledge of:
• TCP/IP and typical LAN/WAN a key area of knowledge.
• Remote connectivity/SSL/VPN – basic only required.
• Good Knowledge of PC clients including:
• Operating Systems (Microsoft)Windows 7 / Windows 10/ Windows 11 – Required
• Network Connectivity (TCP/IP, LAN/WAN) – Required
• Remote Connectivity/SSL/VPN
• Printing – Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - Basic knowledge required
• MS Office Products, including Office/O365
• Microsoft SCEP/Windows Firewall
• Virtual desktop infrastructure and/or Citrix

Other desirable skills/knowledge:

• Familiarity with Industrial Control System (ICS).
• Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.
• Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.
• Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)