IT Integration Consultant

About the Role

Spring GDS Asia Pacific (G3 Worldwide Hong Kong Ltd) is part of a global logistics network supporting cross-border e-commerce and shipping solutions. We are looking for an IT Integration Consultant to manage system integrations across customers, carriers, and internal platforms.

This is a customer-facing role where you will handle end-to-end integrations, connecting external platforms to Spring’s systems using APIs and other digital solutions. You will help onboard customers efficiently, improve processes, and support ongoing digital development.

Job responsibilities:

• Responsible for integrating Spring Asia Pacific customers into Spring’s shipping services through APIs, web portals, e-commerce platform plugins, and SFTP

• The IT Integration Consultant serves as the link between customers, carriers, platforms, Customer Service, Account Management, and our IT organization, ensuring the integration process runs as smoothly as possible

• The IT Integration Consultant understands the implications of customer needs and our operational processes regarding IT integrations, and advises on process improvements

• Integrate logistical carriers/partners within our systems, coordinating between developers, product managers, and partners from requirements definition through testing and go-live

• Connect customers to our APIs, e-commerce platform plugins, and web portals

• Provide continuous development and support for our expanding platform connections

• Describe and implement optimal, sustainable processes for connecting and maintaining APIs and plugins

• Propose optimizations and improvements to current processes for different stakeholders

• Ensure customer and carrier setups are well organized, including incident management and logging

• Address, handle, and resolve customer inquiries regarding API connections, CSV files, and offered products and services in accordance with company guidelines and policies

• Maintain up-to-date IT knowledge and integration techniques to remain a knowledgeable liaison for customer IT departments

• Involve account managers and/or developers in a timely manner when issues are too complex or unclear

• Initiate changes to create new integration solutions and/or process optimizations

• Translate customer needs into effective IT solutions

• Provide timely and efficient support for new customer cases, perform feasibility checks, and advise Sales and other commercial stakeholders on required integration steps

• Assist in tender processes when required

• Contribute ideas for optimization and improvement within the IT department

• Act as backup for the Senior IT Officer at Spring Asia Pacific when required.

Job Requirements

• Degree holder, preferably in Information Technology, Computer Science, or a related discipline

• Minimum 5 years of experience in a relevant field, with hands-on expertise in APIs, data (databases, JSON, CSV), system integration, troubleshooting, migrations, and software development

• Knowledge of APIs (e.g. REST/SOAP), programming languages, and integration techniques

• Familiarity with the full integration lifecycle, including design, testing, and deployment, is an advantage

• Proficient in English, Cantonese, and Mandarin

• Result-oriented with a can-do attitude

• Able to work effectively in a multicultural team environment

• High level of IT savviness with a strong business mindset and customer focus

• Strong sense of responsibility with the ability to work under pressure and meet deadlines

• Innovative, open to change, and receptive to new ideas

• Good communication skills, with the ability to work with both technical and non-technical stakeholders

• Willingness to travel on a case-by-case basis as required.
  

Reporting line

• Reports to: Operations & Corporate Services Director (Asia Pacific)

• Functional reporting: Strategic Business Development Manager, PostNL HQ