IT Intern
What you'll be doing
Provide first-line technical support to end-users via phone, email, and in-person assistance
Troubleshoot and resolve common hardware and software issues
Assist with the installation, configuration, and maintenance of IT equipment and systems
Document technical issues and resolutions in our ticketing system
Help maintain IT inventory and asset tracking records
Support the IT team in routine maintenance tasks and system updates
Escalate complex issues to senior IT staff when necessary
Respond to user requests in a timely and professional manner
What we're looking for
Currently enrolled in or recently completed an IT, Computer Science, or related tertiary qualification
Basic knowledge of computer hardware, software, and operating systems (Windows, Mac, or Linux)
Familiarity with help desk ticketing systems or customer service platforms (preferred)
Strong problem-solving skills and attention to detail
Excellent communication skills and ability to explain technical concepts to non-technical users
Customer service orientation with a positive and patient attitude
Ability to work independently and as part of a team
Willingness to learn and develop technical skills in a professional environment
Ready to start your IT career with us? Apply now and become part of the New City Builders, Inc. team!