IT Intern
Posted Updated
Summary
An IT intern at Skyworks Solutions in Singapore, supporting the internal IT team with first-level helpdesk and operations work: troubleshooting hardware, software and network issues, managing user accounts, maintaining IT inventory, and assisting with infrastructure projects and cybersecurity tasks. Core technologies include Windows, Microsoft 365, TCP/IP networking and IT security fundamentals.
Description
An IT Intern supports the Information Technology team in maintaining computer systems, troubleshooting technical issues, and assisting with daily IT operations. This role provides hands-on experience in IT support, networking, cybersecurity, and system administration while developing professional and technical skills.
Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Install, configure, and troubleshoot computers, printers, mobile devices, and other IT equipment.
- Assist with user account setup, password resets, and system access management.
- Support the deployment and maintenance of operating systems and software applications.
- Monitor and maintain IT inventory, including laptops, peripherals, and licenses.
- Assist in documenting IT processes, procedures, and troubleshooting guides.
- Support network and infrastructure projects under the supervision of IT staff.
- Conduct basic system testing and quality assurance activities.
- Participate in cybersecurity awareness and compliance activities.
- Perform other IT-related duties as assigned.
Required Experience and Skills
- Basic troubleshooting of computer hardware and software issues.
- Familiarity with Microsoft Windows and Microsoft 365 applications.
- Knowledge of computer networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience installing and configuring software applications.
- Understanding of cybersecurity best practices and password management.
- Exposure to operating systems, databases, or programming through coursework.
Desired Experience and Skills
- Exposure to networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Knowledge of cybersecurity fundamentals and IT best practices.
- Hands-on experience through academic projects, laboratory work, or personal IT projects.
- Exposure to Active Directory, Windows Server, or cloud platforms is an advantage.
- Experience providing technical assistance or customer service support.
- Ability to document technical procedures and troubleshoot issues methodically.
- Experience working in team-based projects and meeting deadlines.