IT - Internship (L1 Support) - 06 Months

The role involves creating and following up on tickets for reported IT issues, and providing basic-level and L1 IT support, escalating when necessary. Responsibilities include basic diagnostics and repairs of IT equipment, supporting systems, maintaining IT asset inventory and documentation, and assisting with ISO 27001 compliance.

The Role

• Responding to calls and correspond to emails by creating tickets for reported issues. Follow-up on tickets is required.
• Provide basic-level and L1 IT support. Escalate supervisor if necessary.
• Perform basic diagnosis and repair of IT-related equipment. Escalate advanced repairs to supervisor.
• Offer basic-level system support.
• Must have a strong understanding of IT infrastructure.
• Assist in maintaining and managing the IT asset inventory and dispatches.
• Maintaining IT related documents.
• Should be familiar with best practices in IT service management.
• Creating and assisting with documentation for ISO 27001.

The Person

• Should have a basic understanding of networks, VLANs, and firewalls.
• Should possess basic knowledge of Microsoft 365.
• Should be familiar with best practices in IT service management.
• A solid understanding of IT infrastructure, networks, VLANs, firewalls, and Microsoft 365 is essential.
• Undergraduates pursuing Computer Science, Networking, or Systems Engineering are encouraged to apply.
• Relevant certifications such as CompTIA A+ or Network+ Azure AZ 900 will be an added advantage.