IT JR SYSTEM ADMINISTRATOR

JOB TITLE: IT JR SYSTEM ADMINISTRATOR
DEPARTMENT	Information Technology	POSITION TYPE	Full-time
REPORTS TO	IT Director	PAY TYPE	Hourly, bi-weekly
SALARY RANGE/GRADE	$23-$29/hr	ERP CLASS	Essential
JOB FAMILY	Technical and IT Services	DRUG CLASS	CAT III
Work Location	City Hall	DRIVER CLASS	Secondary
EXEMPTION STATUS	Non-exempt	MANAGEMENT LEVEL	Individual Contributor

The City of Milton recognizes that our employees are the foundation of the services we provide and the heart of what makes our community thrive. We are committed to creating an environment where employees feel valued, supported, and respected. We understand that people do their best work when they have the stability and resources they need in all areas of life, and we strive to offer benefits and programs that reflect that commitment. The City provides a comprehensive and competitive benefits package designed to support the health, well-being, and long-term success of our employees and their families. This position is designated as full-time and is eligible for the full range of City of Milton employee benefits. Full-time employees receive:
• 100% employer-paid health insurance for employee-only coverage and 60% employer-paid health coverage for eligible dependents.
• 100% employer-paid long-term disability coverage
• $25,000 in employer-paid life insurance.
• Additional affordable voluntary benefits are available, including supplemental life insurance, dental, vision, accident, cancer, and AD&D coverage.
• Employees enrolled in Florida Blue also have access to additional wellness benefits such as discounted gym memberships, health and fitness programs, preventive care incentives, and other member discounts offered through the insurance provider.
• The City participates in the General Employees’ Pension Plan (mandatory 10% employee contribution), which provides a 10-year vesting period, full retirement eligibility at 25 years of service or at age 65, and an optional 457(b) retirement investment plan.
• Accrued paid vacation, sick leave, and holiday time and observe the City’s paid holidays, which include:
o New Year’s Day
o Martin Luther King Jr. Day
o Memorial Day
o Juneteenth
o Independence Day
o Labor Day
o Veterans Day
o Thanksgiving Day & the day after Thanksgiving
o Christmas Eve, Christmas Day
o One personal day
• Full-time employees are also eligible for overtime pay or compensatory time in accordance with City policy
• Eligibility to annual merit increase (1-4%) in addition to annual Cost of Living Adjustments
• Employees also have access to the City’s Employee Assistance Program, which provides confidential 24/7 counseling availability, short-term mental health support, legal and financial services, resource referrals, and crisis assistance. In addition to the EAP, the City provides up to three free sessions per year with a local licensed therapist with specialties suited to the employee’s needs.
• Depending on the position, full-time employees may also be eligible for job-specific allowances such as the safety boot allowance-up to $200 annually.
• The City additionally offers up to 100% tuition reimbursement for approved coursework in accordance with City policy. As well as job-specific certifications and training.
JOB DESCRIPTION

Under the direction of the IT Director, the Jr System Administrator performs entry-level systems, endpoint, and identity administration tasks, along with helpdesk support and basic networking, in support of the City's IT infrastructure. This is a supervised, developmental position without independent segregation-of-duties or escalation authority, intended as a pathway toward the System Administrator classification.
• Assist with server provisioning, patching, and routine maintenance under supervision
• Perform user account provisioning, modification, and deprovisioning under City access control policy
• Support endpoint management platform administration and imaging
• Assist with Microsoft Intune and Group Policy administration, including policy deployment and troubleshooting under supervision
• Assist with Microsoft 365 administration and basic identity/access tasks
• Execute documented backup verification tasks
• Maintain IT documentation, including runbooks, configuration records, and knowledge-base articles
• Provide helpdesk support and end-user technical assistance
• Provide on-site technical support for City Council meetings
• Monitor network and system logs, flagging abnormal behavior for review by the Systems Administrator or Director
• Apply basic networking knowledge to troubleshoot connectivity and infrastructure issues
• Identify and recommend areas for process improvement
• Escalate issues outside defined scope to the Systems Administrator or DirectorThe IT Jr System Administrator is considered an ESSENTIAL employee and may be required to work during or immediately after a declared or undeclared emergency.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:
• Windows Server, Active Directory, and endpoint management (Intune and Group Policy) fundamentals
• Core networking concepts, including IP addressing, DNS, DHCP, and VLANs
• Microsoft 365 administration and cloud identity basics
• Common security indicators and log patterns associated with abnormal account or network activity
• Public-sector security and records-retention requirements, including CJIS
Skills:
• Systematic troubleshooting and problem diagnosis
• Clear technical writing for non-technical audiences
• Providing reliable technical support in live settings, including Council meetings
• Identifying recurring issues and recommending process or documentation improvements
• Instructing end users of varying skill levels
Abilities:
• Determine when a task is within scope and when it should be escalated
• Maintain patience and professionalism with non-technical or frustrated end users
• Learn new tools and platforms with minimal formal training
• Work independently on assigned tasks while keeping supervisors informed of progress
• Handle sensitive personnel and security information with discretion
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• Flexibility to work at various locations throughout the city
• Travel to various locations throughout the city
• Use discretion in decision making
• Remotely assist users on a case-by-case basis
• Install ethernet cable which could include climbing into small spaces, high spaces, and attics

REQUIRED:
• Must have a flexible working schedule in addition to Monday through Friday, may include occasional hours on weekends, holidays, or after hours for maintenance or upgrades to the City’s computers or systems.
• Times during the day can vary with some evening work, especially on evenings when the City Council meets so that the individual can operate the recording equipment. Employee is required to work City Council meetings as assigned.
• This position requires on-call responsibilities which require the employee to be reachable during on-call period. This may vary and subject to change at the IT Director’s discretion.
The employee in this position is in constant communication with coworkers, elected officials and the public. The employee must be able to communicate clearly and effectively and exchange accurate information in person and on the phone. The employee must be able to review documents in paper or electronic form. The employee regularly lifts and/or moves up to 25 pounds and occasionally lifts and/or moves up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands and fingers to hold or feel, reach with hands and arms. The employee is occasionally required to stand, sit, climb, balance, stoop, and crouch. Specific vision abilities include near distance, far distance, color, peripheral vision, and depth perception. Must be able to utilize a variety of office equipment and a computer. Must be able to travel to other locations within the city.