IT Manager

Summary:

The Bobbitt Group is a 100% Employee-Owned commercial and industrial general contractor building in the Carolinas. With a rich history spanning 80 years, we have a strong reputation for quality, commitment, and integrity.

Building on that foundation, we have a unique opportunity for a strategic, leading-edge thinker and leader to maintain our exponential trajectory of growth. We are seeking someone who can help develop our Employee-Owners to communicate effectively with each other and our clients, leveraging the following core principles:

· DELIVER positive energy, performance, and forge alignment among all stakeholders.

· STRENGTHEN our commitment to innovation and technology through tools that bring efficiency to construction.

· EXTEND our brand and reinforce the Bobbitt legacy across our communities.

· IMPRESS by going above and beyond (even when nobody is watching).

· WOW employees and customers with unique experiences and special memories.

· SIMPLIFY our processes and procedures, ensuring consistency in all that we do.

· WELCOME different patterns of thought, background, and diversity within the company.

Roles & Responsibilities:

· Own day to day IT operations for the Cary office, regional offices, and active jobsites, keeping people, devices, and systems running.

· Serve as the escalation point for help desk support, troubleshooting hardware, software, network, and access issues for office and field teams.

· Administer Microsoft 365 (Entra ID, Exchange, Teams, SharePoint, OneDrive, Intune), including user accounts, licensing, permissions, Group Policy, and device management.

· Administer Entra ID groups (collections of users used to grant access to applications and data), including security groups and dynamic groups (membership that updates automatically from user attributes such as department or job title), naming standards, owners, and periodic membership reviews. Changes to groups that drive application access follow a coordination step with application owners.

· Lead cybersecurity across the company, including endpoint protection, patching, email filtering, network segmentation (VLANs), least privilege access, password management, intrusion detection, ransomware defense, and security awareness training for all Employee-Owners.

· Lead implementation of SSO (Single Sign-On) and MFA enforcement across business platforms, coordinating with platform administrators.

· Own disaster recovery and business continuity planning across cloud, hybrid, and on premises systems, including backups, regular restore testing, and documented recovery procedures.

· Plan, maintain, and secure network infrastructure, including firewalls, switches, Wi-Fi, VPN, SD-WAN, QoS, and phone systems, using monitoring tools to catch issues before they affect users.

· Set up and support jobsite technology, including trailer connectivity, printers and plotters, field tablets, cameras, and site access, coordinated ahead of each mobilization.

· Support physical security technology, including IP cameras, NVR systems, and badge or fob access control for offices and jobsites.

· Partner with VDC on field technology such as drones (UAS), photogrammetry, and LiDAR, including data storage and access.

· Support construction and business applications such as Procore, Bluebeam, Autodesk, and accounting systems, partnering with VDC and Finance on access and integrations.

· Partner with the Construction Operations Technology Department on API integrations between business platforms, including management of service accounts (non-human logins used by scripts), credentials, and app registrations.

· Perform security and technical review of third-party AI and SaaS tools before staff adoption, in coordination with the Construction Operations Technology Department.

· Maintain a registry of internal software platforms, including business owner, primary and backup administrators, licensing, and renewal dates.

· Manage relationships with outside IT providers and vendors, including contracts, renewals, licensing, and service levels.

· Manage the managed service provider (the outside firm handling help desk support), including SLA performance, ticket trend review, and escalation of unresolved issues.

· Own IT asset management, including procurement, inventory, lifecycle replacement, and secure disposal of laptops, phones, and equipment.

· Run technology onboarding and offboarding so new hires are equipped on day one and access is removed promptly at departure.

· Build and manage the annual IT budget and technology roadmap, recommending tools that improve efficiency and scale with company growth.

· Develop and maintain IT policies, procedures, and documentation, including acceptable use, passwords, data retention, and incident response.

· Coordinate with insurance carriers and auditors on cyber insurance requirements and compliance reviews.

· Train Employee-Owners on new tools and best practices, explaining technical topics in plain language.

Key Performance Indicators (KPIs):

· Managed service provider meets agreed help desk SLAs, with performance reviewed monthly and missed tickets escalated

· System and network uptime at or above 99.5% during business hours

· Critical security patches deployed to all devices within 14 days of release

· MFA enforced on 100% of user accounts and business platforms, with no standing admin rights on user devices

· Backup restores tested quarterly and disaster recovery plan tested annually

· Security training completed by all Employee-Owners, with phishing simulation failure rate below 5%

· Zero security incidents resulting in operational downtime or data loss

· New hires equipped on day one and jobsite trailers operational before mobilization

· IT spend within approved annual budget

Required Knowledge, Experience & Competencies:

· Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

· 5+ years of IT experience, including 2+ years leading IT operations for a multi-site organization. Construction or AEC experience strongly preferred.

· Strong working knowledge of Microsoft 365 and Azure administration, Entra ID / Active Directory, Intune, and Windows Server.

· Experience with network infrastructure, including firewalls, switching, Wi-Fi, VPN, and remote site connectivity.

· Experience with virtualization (VMware or Hyper-V) and hybrid cloud environments.

· Hands-on cybersecurity experience, including MFA, endpoint protection, network segmentation, least privilege access, backups, disaster recovery, and incident response. Ransomware response experience a plus.

· Familiarity with Procore, Bluebeam, Autodesk, and Viewpoint or a similar construction ERP preferred.

· Familiarity with ITIL or ITSM practices, RMM tools, and network monitoring tools such as PRTG or SolarWinds.

· Experience managing vendors, outside IT providers, contracts, and budgets.

· Relevant certifications (CompTIA Security+, Microsoft Azure, Cisco, or similar) preferred. FAA Part 107 drone certification a plus.

· Strong customer service mindset and the ability to explain technical issues in plain language.

· Organized and self-directed, able to prioritize urgent requests across multiple offices and jobsites.

· Proficient in Microsoft Outlook, Excel, and Word.

· Valid driver's license and ability to travel to jobsites.

· Follows Bobbitt Construction core values.

Work format:

This is an onsite position based in our Cary office, with regular visits to active jobsites. Team collaboration and presence at in-person meetings are critical.

Travel requirements:

· Occasional travel to meetings or events within 150-mile radius of office

· Occasional travel to various locations requiring an overnight stay.

Physical requirements:

· Requires lifting and moving objects up to 40 lbs.

· Requires periods of walking and standing, including on active jobsites

This job description covers the principal duties/responsibilities of the role. It should not be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.

For this role, Bobbitt offers an attractive total compensation package including excellent benefits:

· Competitive salary and bonus opportunity

· Provided laptop computer, and cell phone allowance

· Flexible paid time off and holidays

· Wellness program and mental health resources

· Health PPO, Dental, Vision, and Life Insurance

· Flexible Spending and Flexible Dependent Care Accounts

· Short and Long-Term Disability Insurance

· 401(k) Plan and Employee Stock Ownership (ESOP) plan. Bobbitt is 100% Employee Owned

The Bobbitt Group is a 100% Employee-Owned commercial and industrial general contractor building in the Carolinas. With a rich history spanning 80 years, we have a strong reputation for quality, commitment, and integrity.

Bobbitt is committed to creating an inclusive and diverse environment and is proud to provide fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling (919) 800-4622 or sending an email to careers@bobbitt.com. Bobbitt provides reasonable accommodations to qualified individuals with a disability to enable them to effectively participate in the application process, as required by law.

All applicants must be authorized to work in the US. We participate in E-Verify. Information from all employees’ Form I-9 is used to confirm work authorization.