IT Manager - End User Services
Summary
Owns end-user technology services at Car-Freshner (LITTLE TREES): leads the help desk, Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive), endpoint/device lifecycle, and phone systems, while mentoring IT staff and joining after-hours on-call. On-site in Watertown, NY.
- Own Help Desk performance and quality, set priorities and ensure timely, effective resolution of support requests.
- Own the lifecycle of end user devices, hardware, and software, including standards, planning, deployment, maintenance, and replacement.
- Administer and continuously improve Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Office applications
- Manage company phone systems and vendor relationships
- Plan and execute end user technology projects
- Understand Company processes and identify practical technology improvements that increase efficiency and user productivity.
- Maintain technology standards, procedures, and documentation; train, mentor, and provide technical direction to IT staff.
- Coordinate with other IT Managers and participate in after-hours on-call support as required.
- 5+ years of IT experience supporting and administering end user technologies.
- Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and related services.
- Ability to communicate technical information, both verbal and written, to a wide range of end-users.
- Previous experience managing or leading IT staff preferred, but not required.
Salary: $90,000 - $120,000
Benefits include immediate eligibility in 401K Savings Plan & Match, Medical & Dental/Vision Insurance, weekly Dependent Care Reimbursement, Health & Dependent Care Flexible Spending Accounts, on-site Café & Fitness Center and free family fitness memberships.
For more information, or to apply visit
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.