IT Manager
- Should be able to implement, commission/decommission,
configure, deploys, redeploy infrastructure such as Firewalls, Core Switches,
Switches, Servers, CCTV, ISPs etc infrastructure.
- Should be able to complete basic
structure cabling activity.
- Should be able to commission,
configure, troubleshoot, back-up. Active Directory (PDC, SDC) and other Windows
servers.
- Should have expertise on
virtualization tools such as Hypervisor, VMware, Vbox etc.
- Should manage the entire internal
IT Management, IT projects, IT facilities and Vendor Management.
- Running period checks on entire
Infrastructure and reporting to Management.
- Maintain entire Office 365
infrastructure; optimal usage of license.
- Maintain essential IT operations,
including operating systems, security tools, applications, servers, email
systems, laptops, desktops, software, and hardware.
- Ensure initiatives are aligned
with all facets of the organization and manage effectively.
- Should be able to suggest and
provide various hardware/software solutions addressing new business needs.
- Maintain confidentiality of all
employees, customers, and company records.
- Manage, develop, and oversee all
IT personnel
- Evaluate and test new software
upgrades and implement according to the requirements.
- Maintain current hardware and
software inventories; recommend acquisition of additional hardware and software
as required.
- Evaluate and recommend hardware
configurations, software upgrades, and new software installations to meet
users' needs.
- Develops IT budgets and assists
leadership team with the research of IT needs for their respective departments
- Analyze departmental needs,
identify vulnerabilities, and boost productivity, efficiency, and accuracy and
security.
- Ensure the Information security
process is implemented & train the team org-wide, should know compliance
related to ISO 27001.
- Will monitor all services
requests, incidents and problems raised through ticket portal and ensure
delivery within SLA by IT support staff.
- Will be the L3 escalation point
for all requests and incidents and personally responsible for managing and
coordinating urgent and complicated support issues.
- Determines the root cause of
incidents and implement corrective and preventive action and communicates
appropriately to internal teams.
Requirements
- Proven working experience as an
IT Manager.
- Should have 8-10 years of
experience in IT Support in a Technology company and should have at least 3-4
years of experience in a managerial position.
- Hands-on experience with computer
networks, network administration and Server administration.
- Exp with Firewalls &
Security, Routers and Switches is required.
- Exp with Active Directory,
Windows servers, Virtualization (All versions like Desktop, Server etc.),
Server Maintenance is required.
- Exp with Electrical service
including UPS, power supply to IT networks, Service support related to App
/Laptop/Desktop/Server installation including configuration / OS support etc.
- Exp with Cloud support and Data
Back up and maintenance is required.
- Exp with Inventory management of
hardware and Software is required.
- Good written and oral
communication in English is mandatory.