IT Manager
Salary: RM 8,000 – RM 9,000 per month
About the role
To manage and maintain the hotel's IT infrastructure, systems, networks infrastructure, hardware, cybersecurity, and technology services to ensure secure and efficient operations. The IT Manager provides technical support to guests and associates, coordinates with brand and corporate IT teams, hotel ownership, and external vendors on IT projects, IT-related matters, projects, upgrades, and support and compliance requirements, while driving technology initiatives that enhance guest experience, operational efficiency, and business performance.
Key responsibilities
Manage and maintain the Hotel Management System (HMS), Property Management System (PMS), and all integrated third-party applications to ensure optimal performance, reliability, and compliance with brand, corporate, and ownership IT standards
Oversee the daily operation, maintenance, and security of the hotel's IT infrastructure, including servers, networks, hardware, software, telecommunications, and technology services
Ensure all IT systems, applications, and business-critical platforms are available, secure, and functioning efficiently to support hotel operations
Manage and monitor the hotel's network infrastructure, internet connectivity, Wi-Fi services, firewalls, switches, access points, and communication systems
Provide timely and effective IT support to guests, associates, and hotel departments, ensuring minimal disruption to operations and guest services
Troubleshoot and resolve hardware, software, network, and system-related incidents while maintaining agreed service levels
Implement and maintain cybersecurity measures to protect hotel systems, networks, guest information, and company data from unauthorized access, cyber threats, and security breaches
Manage data backup, disaster recovery, and business continuity processes, including regular testing and documentation to ensure operational resilience
Coordinate and serve as the primary liaison with Brand IT, Corporate IT, hotel ownership representatives, managed service providers, and external vendors on IT projects, system enhancements, support requirements, audits, and compliance initiatives
Lead and support system upgrades, technology implementations, digital transformation initiatives, infrastructure enhancements, and new technology deployments
About you
Diploma or Degree in Information Technology, Computer Science, or a related field
Minimum 3–5 years of IT experience, preferably in the hotel or hospitality industry
Previous experience in a supervisory or IT management role is preferred
Experience with hotel systems such as HMS/PMS, PABX, POS, key card systems, telephone systems, CCTV, Wi-Fi, and other hotel technology is an advantage
Good knowledge of computers, hardware, software, networking, and internet systems
Familiar with Microsoft Windows, Microsoft 365, and common office applications
Basic knowledge of IT security, data backup, and disaster recovery
Good troubleshooting and problem-solving skills
Able to manage IT projects, suppliers, contractors, and budgets
Good communication, leadership, and organizational skills